Job Description

Helpdesk Coordinator & Administrator Engineering

Location:

London SE28

Salary:

28,000 - 32,000

Hours:

Full-time, permanent

The

We're looking for someone organised and reliable to help keep our maintenance operation running smoothly.

You'll be based in our SE28 office, working closely with our engineers and operations team. Your job is to make sure engineers know where they're going, jobs are booked properly, parts are ordered on time, and clients are kept in the loop.

It's busy. Things change during the day. Phones ring. Engineers call in. Jobs get moved. If that sounds like something you'd enjoy (rather than dread), you'll probably like this role.

It's very much about people, planning, and problem-solving in a Electrical & Plumbing business.

What You'll Actually Be Doing

Re-active and scheduled works Coordination

Booking, rebooking, and progressing both reactive and planned maintenance jobs Updating job notes and completion details for electrical and plumbing works Checking completed jobs and approving them for invoicing Invoicing

Engineer Scheduling & Support

Planning engineers' daily workloads and managing diaries Monitoring job progress and adjusting schedules when needed Liaising with engineers regarding access, parts, and site attendance

Invoicing & Client Communication

Raising invoices once work has been completed Chasing outstanding quotes and approvals Communicating clearly and professionally with property managers, FM's and clients

Parts Ordering & Tracking

Ordering materials from approved suppliers Tracking deliveries and keeping the team informed Making sure engineers have the correct parts before attending site

Systems & Office Administration

Managing jobs using Job Logic or similar job-management software Keeping records accurate and up to date Supporting the management team with reports and updates General office and coordination duties
Who This Role Is For

This role suits someone who:

Has worked in property maintenance, facilities, repairs, or trade services Has done some kind of scheduling, coordination, or office-based ops role Likes being busy and doesn't panic when plans change Can talk to engineers and clients confidently Is organised without being precious about everything being "perfect"
What You'll Get

28,000 - 32,000 depending on experience Company pension A stable, growing company A team that relies on each other and gets on with the job A role where your work genuinely matters every single day
The Basics

Helpdesk or coordination (min 3years) Office experience (min 3 years) Full UK driving licence A-Level (or equivalent) education
If you like the idea of being the person who keeps everything moving behind the scenes, we'd like to hear from you.

Send over your CV and we'll take it from there.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person