Job Description

About Us

Key Security Group are a fire and security provider with a presence across the UK & Ireland.

Our Helpdesk located in Ossett, provides 247/365 support to our employees, clients, and strategic partners. Working in the Security Industry for Key Security Group offers an excellent career path with some great opportunities to progress.

The Role

Based in our Helpdesk at HQ, you will be part of a busy and fast-paced Helpdesk.

The Helpdesk is the first point of contact for both customers and our officers. Exceptional customer service is paramount.

The Helpdesk is a vital function that supports both customers and officers.

u Responding to the daily operations of a busy Helpdesk

u Dispatching and managing the delivery of services for each shift

u Liaising with Supervisors, Operations Managers and Directors.

u Monitoring service delivery standards and response times.

u Analysing inspection and fire reports

u Ensuring the smallest details are adhered to, to consistently improve the customer experience

u Ensuring follow up is actioned across all portfolios to ensure sites are up to date and issues are resolved and communicated to the customer

u Support and direct field based officers and subcontractors during difficult or prolonged incidents.

u Communicate professionally by telephone, email and other means.

u Complete and provide detailed handovers to ensure business continuity

u Handling incoming and outgoing telephone calls, including alarm response and customer enquiries

u General Administration (mainly via a bespoke portal)

u This role requires excellent attention to detail and does involve thinking about the task, planning the best course of action and focusing on the delivery, exceeding customers expectations on each occasion.

About you

u Confident, clear and professional telephone manner

u Strong attention to detail

u Excellent listening skills

u Ability to multi-task

u Strong IT skills

u Knowledge/experience of Elogbooks/CamFM/Vantify would be an advantage

Hours/Pay

u 4on/4off shift pattern (12hr shifts)

u Days & Nights available (enhanced rate for nights)

u Salary 28k - 31k + Overtime

We are an equal opportunities employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender, identity and or expression.

If you are interested in applying for this position, please submit your CV, on receipt of your CV, we will try and contact you to discuss your application, so make sure you provide an up-to-date email address and telephone number.

Job Type: Full-time

Pay: 28,000.00-31,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person