Job Description

We are looking for a reliable and customer-focused

Helpdesk Operative

to join our friendly team in a family led business. This role is ideal for someone with strong communication skills who enjoys problem-solving and supporting customers and operational teams. Experience within the

waste management or environmental services sector

would be an advantage, but is not essential as full training and support will be given.

You will act as a key point of contact, handling enquiries, logging service requests, and supporting the smooth delivery of services with the operational teams.

Key Benefits:

Competitive salary Training and development opportunities Supportive team environment Opportunity to work within an essential service sector
To apply, please submit your CV to

Mark@ukrecyclegroup.co.uk

: Helpdesk Operative

Role Purpose

The Helpdesk Operative is responsible for providing first-line support to customers, clients, and internal teams by handling enquiries, resolving issues, and accurately logging and tracking service requests via email and phone enquiries. The role supports operational efficiency and high standards of customer service.

Key Responsibilities

Act as the first point of contact for incoming calls, emails, and system-based enquiries Log, update, and manage service requests using helpdesk and CRM systems Liaise with operational teams to schedule work, resolve issues, and provide updates Respond to customer queries in a professional, courteous, and timely manner to meet agreed SLA's Monitor outstanding jobs and follow up to ensure completion and customer satisfaction Escalate urgent or complex issues in line with company procedures Maintain accurate records and produce basic reports when required Support compliance with company policies, health & safety, and service-level agreements Report directly to the Senior Helpdesk and Operations Management team

Skills and Competencies

Excellent verbal and written communication skills Strong customer service focus and problem-solving ability Good IT skills, including experience with Microsoft Office and helpdesk systems Ability to prioritise workload and work calmly under pressure Strong attention to detail and accuracy in data entry Ability to work independently and as part of a team Confident in phone communications

Experience & Qualifications

Essential:

Previous experience in a helpdesk, call centre, customer service, or administrative role Confident handling of customer enquiries via phone and email

Desirable:

Experience within the waste management, environmental services, or utilities sector Familiarity with job scheduling, route planning, or service request systems Knowledge of waste streams, collections, or environmental regulations

Additional Information

Full training will be provided
Some operational requirements at times will be requested to assist with for the needs of the business depending on operational requirements

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person