Helpdesk Operative
Royal Tunbridge Wells, ENG, GB, United Kingdom
Job Description
Helpdesk Operative - Tunbridge Wells Hospital (Mitie)
Location:
Tunbridge Wells HospitalEmployer:
MitieContract Type:
Full-timeAbout the role
We are looking for a dedicated Helpdesk Operative to join our team at Tunbridge Wells Hospital. This is a night shift position working on a 4-on, 4-off shift pattern, providing essential support across multiple contracts. You will play a key role in ensuring smooth operations during out-of-hours periods.
#
Key Responsibilities
Answer incoming calls and emails
related to reactive breakdowns and service requests.Log jobs accurately
into the helpdesk software and assign them to the appropriate resource.Coordinate across multiple contracts
, ensuring timely and efficient service delivery.Book subcontractor visitors
onto the site and manage access requirements.Monitor SLAs and KPIs
, ensuring compliance and escalating issues where necessary. Provide excellent customer service to internal teams and external stakeholders.#
What We're Looking For
Strong communication skills, both verbal and written. Ability to multitask and work under pressure in a fast-paced environment. Good IT skills and experience with helpdesk or CAFM systems (desirable). A proactive, problem-solving attitude with attention to detail. * Previous experience in a helpdesk or administrative role is advantageous.
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Job Detail
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Job IdJD4330806
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationRoyal Tunbridge Wells, ENG, GB, United Kingdom
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EducationNot mentioned