Job Description

Job Introduction




Healthy outcomes start with positive patient experiences.

37.5 per week / 5 days per week / 8am-4pm, 12pm-8pm, 1pm-9pm, 2pm-10pm Competitive Location is Central Manchester University Foundation Trust, Oxford Road, Manchester, M13 9WL

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: M13 9WL


Please take the time to read the attached job description


Job Introduction

Healthy outcomes begin with great patient experiences.

Join Our Team as a Helpdesk Operative!

We're looking for a proactive and organised individual to join our team as a

Helpdesk Operative

. In this key support role, you'll be the first point of contact for internal departments and the switchboard, handling incoming calls and emails with professionalism and efficiency. You'll accurately log and assign service requests, ensure the Helpdesk inbox is well managed, and provide essential administrative support to keep our operations running smoothly.


If you're a great communicator with strong attention to detail and a passion for delivering excellent service, we'd love to hear from you!

What you'll do:

Performance Monitoring of the system against o Reactive maintenance Handle telephone calls from the trust providing a high level of customer service. The collection and provision of data related to all estate maintenance operations Collation and management of digital and paper records and filing inline with the Sodexo Quality system. Ensuring good communication channels are maintained. To provide daily, weekly and monthly scheduled reports to the client and any ad hoc reports Maintain formal and informal communication with Trust managers related to services activities/ working group. Develop good working relationships with clinical and non-clinical staff at all levels Provide administrative support and advice for Hard FM staff where required

What you bring:

Proven experience within a similar role Self-motivated and able to adapt to changing priorities Able to demonstrate an aptitude for problem solving using a logical approach Works well in a pressurised environment Ability to deal with people at all levels Ability to be an effective Team player Aware of relevant Health & Safety and general legislative matters Attend external and internal courses as required Must be computer literate Must be able to demonstrate good verbal and written communication skills Good level of mathematical skills

What we offer:

Working at Sodexo isn't just a job -- it's a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

Mental health and wellbeing resources Employee Assistance Programme (including financial/legal advice & personal support) Free health & wellbeing app with 24/7 virtual GP access Discounts on high street brands for you and your family Salary finance tools and financial wellbeing resources Retirement savings plan and life insurance Full training and protective uniform provided. Opportunities to gain experience through learning and development. Cycle to Work scheme & volunteering opportunities. Flexible working and a dynamic team environment Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications -- so don't wait!


About Sodexo


At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.


We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.


We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.


Click here to read more about what we do to promote an inclusive culture.


Sodexo Disability, Ability network, So Together, Generations and Origins.