Job Description

Ref Number

B04-06811

Professional Expertise

Administration and Business Support

Department

UCL BEAMS (B04)

Location

London

Working Pattern

Full time

Salary

54,931-64,644

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

04-Dec-2025

About Us

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We are The Bartlett, UCL's global Faculty of the Built Environment. Individually, our departments lead their fields. In partnership, they develop new responses to pressing world issues. As a whole, they represent a world-leading, multidisciplinary faculty, united by the radical spirit of UCL. Our vision is of a world where everything that's built aims to add to the well-being of people and the environment. The Bartlett is unrivalled in its breadth and depth of disciplines, programmes and departments. It is made up 13 Schools, Institutes, Centres and Units, providing teaching and research in a wide range of subject areas to over 4,000 students each year from across the world. UCL at Here East is a collaborative initiative led by world leading departments within UCL's Faculties of the Built Environment and Engineering Sciences. It brings together students, researchers and industry partners to enable cross-faculty and cross-disciplinary teaching and research, supported by world-class studios, workshops and laboratories. This role sits within the Faculty Operations Team, delivering strategic operational leadership for The Bartlett and ensuring a seamless, high-quality experience for staff, students and partners based at UCL at Here East

About the Role

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The Here East Operations Manager plays a central role in ensuring the smooth running of this unique and highly collaborative environment, across the faculties. You will oversee the day-to-day operations of the building, support academic activity, and work closely with departments, Estates, and external partners to enable teaching, research and public engagement events. The successful candidate will lead the local Facilities and Operations team, ensuring excellent customer service and efficient coordination across departments. The role involves managing budgets, supporting large-scale events and degree shows, overseeing space planning and resource allocation, and ensuring compliance with health and safety requirements. The Here East Operations Manager will also maintain strong relationships with the Here East landlord team and UCL Estates to ensure high-quality building services, security and maintenance. This is a highly visible and varied role, requiring initiative, strong communication skills, and the ability to foster collaborative working across a diverse academic community. This post is available from February 2026 - April 2027. Please note the Interview date for this role is week commencing 5th January 2026 via MS Teams.

About You

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You will be an experienced operations or facilities manager, ideally with experience of working in a large, complex organisation such as Higher Education. The role requires strong organisational and project management skills, experience of managing budgets, and a track record of working with a wide range of internal and external stakeholders. Confidence in Line managing, coordinating services, and responding flexibly to operational demands is key. Excellent communication, diplomacy and problem-solving skills are essential, along with the ability to build positive working relationships, support collaboration and maintain a high-quality service environment. You will also have experience of managing service contracts (e.g. cleaning, waste or security) and an understanding of health and safety responsibilities. If you wish to discuss the post informally, please contact Lauren Gillett, Here East Operations Manager (l.gillett@ucl.ac.uk)

What We Offer

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As well as the exciting opportunities this role presents, we also offer great benefits, some of which are below: o 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) o Additional 5 days' annual leave purchase scheme o Defined benefit career average revalued earnings pension scheme (CARE) o Cycle to work scheme and season ticket loan o Immigration loan o On-site nursery o On-site gym o Enhanced maternity, paternity and adoption pay o Employee assistance programme: Staff Support Service o Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more. We will consider applications to work on a part-time, flexible, and job share basis wherever possible. This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-service... for more information.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/