Job Description

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with nineteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.

The Hire Controller role is an integral part of the Hire Desk team with the main focus of continuously striving to exceed the customer's expectations. You will be responsible for promoting a range of ancillary services and benefits to customers whilst building effective customer relationships to ensure customer enquiries are resolved promptly and satisfactorily. You will be responsible for securing new business from both existing and new customers in order to maximise customer potential, achieve your objectives and agreed targets and deliver Company profit.

Working closely with the Depot Manager and other hire desk staff you will manage and plan daily activities and ensure that all hire contract administration is accurate to assist in the smooth running of this busy depot through proper management of equipment, personnel and processes you must ensure that all duties are completed in a timely manner in accordance with specifications and 'Good Practice' requirements. You will also adhere and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures.

A background in the hire sector would be advantageous although not necessary, experience within a sales development environment role is essential.

Responsibilities

Receiving incoming calls and sales enquiries as required Maintaining and developing growth from an existing clients and upselling our products where possible Ensuring all customer requests, enquiries and queries are dealt with in an efficient, personable and professional manner Providing accurate costings to the customer Demonstrating strong communication skills to deal with customers and employees at all levels of the business Processing Hire contracts and ensuring all documentation is accurate Arranging delivery and collection of orders in accordance with the customer's requirements Ensuring that drivers are promptly dealt with or directed appropriately Input orders of incoming jobs into IT systems and generate job tickets Suggest and implement process improvements Providing marketing merchandise for clients Liaising with the Warehouse & Transportation team to ensure timely delivery of equipment Liaising with the credit control function To make decisions after thorough evaluation/investigation and in conjunction with other members of staff Performing in an effective and efficient manner Forming part of the cohesive Hire Desk Team Conducting additional ad hoc duties as may be required
Working Hours - 6:30am to 4pm or 7:30am to 5pm Monday to Friday

Job Types: Full-time, Permanent

Pay: 26,000.00-27,500.00 per year

Additional pay:

Bonus scheme Loyalty bonus
Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Newport NP19 4SU: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Have you previously worked in the Tool & Plant hire industry?
Experience:

Hiredesk: 1 year (preferred)
Work Location: In person

Reference ID: HCNewp