Job Description

Hire Desk Executive

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Location:

Alton, Hampshire (GU34)

Hours:

Monday-Friday, 7:30am-5:00pm

Salary:

30,000-32,000 per annum

About Us

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Conquip Engineering Group is a leading innovator in the construction and engineering sectors, known for high standards, reliable service, and strong customer relationships. We work closely with major contractors across the industry and take pride in delivering quality, innovation, and a great customer experience.

Main Purpose of the Role

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The Hire Desk Executive will be responsible for managing the hire fleet and ensuring customer expectations are met. This role requires close collaboration with the Customer Service Executive Team to ensure timely and accurate order processing and despatch.

Primary Roles and Responsibilities

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Process and respond to all hire desk queries. Manage the stock system and distribution of products between depots. Efficiently manage the following tasks: Scheduling of large deliveries Processing of off-hire requests Liaising with customers for off-hire requests and booking details Recording and forwarding of customer complaints to relevant departments Maintaining and updating records of sales-to-hire conversions Maintaining minimum hire stock levels for all depots Following up on all FOC hires to maintain the 1-week trial Arranging 6-monthly hire exchanges/swap-outs Tracking and updating all test certificates for the hire fleet Sending out weekly live hire reports to customers Processing goods-in for all off-hire stock following yard inspections Communicating with operations for lead times and stock inquiries Handling queries from warehouse, yard, and transport staff Liaising with Transport for all site bookings

Provide exceptional customer service by

: Identifying when a gift is suitable for a customer Demonstrating genuine care for the customer Displaying strong attention to detail in all aspects of your interactions.

KPI's

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Efficient processing of orders and work-flow High levels of customer satisfaction (NPS score) Timely and complete delivery of orders, with prompt communication to operations Effective solutions for both the team and customers Maintaining a positive Conquip brand image Optimal hire fleet utilisation

Basic Skills Required

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Teamwork Strong planning and organisational skills Clear communication Problem-solving abilities Time-management skills

Key Personality Traits Required

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Ability to work efficiently under pressure Accuracy and keen attention to detail Excellent written and verbal communication skills A "can-do" and solutions-oriented attitude in a fast-paced environment Positive mindset and high performance Alignment with Conquip's 5 core values

Please apply directly to this advert for immediate consideration, or reach out to our Head of Recruitment for further information.


Team Conquip