Job Description

Hiring Pool: UK-Based Customer Support Agents (Fully Remote)

Company:

Socialbear

Location:

Remote (UK-based candidates only)

Job Type:

Freelance / Flexible

Working Hours:

Varied (24/7 Agency)

About Us

At

Socialbear

, we're a passionate, fast-growing UK company celebrating over 10 years of success. We help some of the world's biggest brands deliver exceptional customer service -- 24/7, 365 days a year. Our fully remote team is transforming traditional contact centres into cloud-based, community-led support hubs. Join us and be part of a team that's as driven as it is fun!

Role Overview

We're building a

Hiring Pool

of talented

Customer Support Agents

ready to join our team when opportunities arise over the upcoming peak period. If you're experienced, motivated, and based in the UK, this fully remote role could be perfect for you!

As a Customer Support Agent, you'll be the frontline hero, delivering friendly, accurate, and timely support via phone, live chat, email (and more) to customers of global brands, charities, and governments.

Key Responsibilities

Respond promptly and professionally to inbound customer enquiries via customer support channels. Use client Knowledge Bases to provide accurate, clear information about products and services Troubleshoot and resolve customer issues, maintaining a positive customer experience Keep detailed and accurate records of customer interactions Help build and maintain a comprehensive knowledge base by documenting common concerns
What We're Looking For

Proven customer support or related experience Excellent verbal and written communication skills Ability to work independently and manage time efficiently Familiarity with VOIP phone systems is a plus Experience with helpdesk tools such as Zendesk, Freshdesk and Intercom Strong problem-solving abilities and interpersonal skills Comfortable working weekday and weekend hours (subject to project brief)
Why Join Socialbear?

Work fully remotely from anywhere in the UK Be part of a fast-growth, award-winning company with a great culture Support some of the most exciting and impactful global brands Flexible freelance work with the potential for long-term engagement Comprehensive training and ongoing support to help you thrive
Ready to join a team that's revolutionising customer support?

Apply now to join our Hiring Pool and we'll be in touch when a suitable role becomes available!

Job Type: Freelance

Pay: 12.21 per hour

Benefits:

Work from home
Work Location: Remote