Job Description

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.



We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.





At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

This is a hands-on role where you'll be working across residential developments, ensuring reliable and efficient heating and cooling systems for our clients and customers.



You'll take pride in delivering high-quality work, providing excellent customer service and representing Insite Energy on-site.

What you'll be doing:

Replacing, maintaining, and servicing Heat Interface Units (HIUs), mainly in occupied homes. Servicing and maintaining Mechanical Ventilation Heat Recovery (MVHR) systems. Replacing, maintaining, and servicing Fan Coil Units (FCUs) and cooling meters. Conducting in-property heat and cooling meter servicing and verifications. Diagnosing faults and problem-solving issues on site, liaising with other trades and contractors. Installing and maintaining in-property heating and cooling controls. Deploy Insite IT and PAYG smart metering systems on new build and residential sites. Retrofit and rewire existing Credit & PrePayment systems for optimal performance.

Location and working hours:

Primary Location:

Field-based, mostly across central London.

Working Hours:

+ 37.5 hours per week.
+ Monday to Friday working 7.5 hours per day between 08:00 and 20:00.
+ Includes a 30-minute lunch break and two 15-minute breaks each working day.



This role requires flexibility and the ability to manage time effectively while balancing fieldwork, office meetings, and travel commitments.

Required skills and attributes:

Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating HIU maintenance and servicing Certified in 18th edition domestic wiring CSCS card SMSTS or H&S qualification - desirable First aid trained - desirable Full driving licence essential Positive attitude towards providing customer service excellence in all aspects of work Happy to work as an individual but contribute to the team goals, ethos and share best practice

What's in it for you:

A field-based role with variety, no two days are the same. A collaborative, people-first culture where your technical expertise is valued. Opportunities to grow your skills through continuous learning and hands-on experience.

Benefits:

Salary:

Competitive salary, dependent on skill and knowledge level

Holiday Allowance:

25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.

Company van:

driving licence (with no / low penalty points) essential. Personal usage permitted subject to tax and fuel charges.

Pension Scheme:

Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP):

Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme:

"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events:

Regular company social events, including an annual Summer Party and Christmas Party. This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values:

Community

Innovation

Excellence

Sustainability