Job Description

UKmate is a rental platform that digitalizes the entire renting process for overseas students and young professionals. This includes online viewings, sales consultations, tenant background checks, contract signing, deposit payments, and even property management. Its efficiency reduces the company's operating costs, tenancy signing costs, and landlord maintenance costs, ultimately benefiting both tenants and landlords.

UKmate serves 2,500 international students and 1,000 local professionals annually. The platform currently manages a 500 million portfolio of UK real estate investments and is rapidly expanding in London, Sheffield, Southampton, Reading, and other cities. The platform offers a wide range of properties, from luxury high-rises, villas, and shared accommodations for multiple occupants, to budget-friendly options. 30% of the properties on the platform are self-owned by UKmate and its development partners.

About the Role: As a Property Manager - Maintenance, you will be responsible for managing the maintenance of properties on our platform. You will work closely with property owners, tenants, and maintenance teams to ensure that all properties are well-maintained and meet our high standards. Your responsibilities will include:

Conducting regular inspections of properties to ensure they are in good condition Coordinating and scheduling repairs and maintenance work Responding to maintenance requests from tenants and property owners in a timely manner Working with vendors and contractors to ensure that repairs are completed to a high standard and within budget Developing and implementing preventative maintenance plans to keep properties in good condition Managing budgets and tracking expenses related to maintenance and repairs Building strong relationships with property owners and tenants to ensure their ongoing satisfaction Fluent in Mandarin/Cantonese and English Handle letting and renew of tenancy during the peak season

1. Tenancy Management

Oversee check-ins, check-outs, right-to-rent, and inventories Handle rent collection, tenant queries, and disputes Manage tenancy renewals and serve legal notices (e.g. S8, S21, S13) Process early terminations and deposit deductions

2. HMO Compliance & Licensing

Ensure all properties meet HMO licensing and fire safety regulations Manage renewal of certificates (Gas, EICR, EPC, etc.) Liaise with local councils for inspections

3. Maintenance & Repairs

Respond to repair requests and coordinate contractors Manage void periods and prepare properties for new tenants Conduct routine property inspections with documentation

4. Budget & Cost Management

Track repair costs and stay within budget Manage float accounts and raise invoices Coordinate with landlords for payment approvals

5. Communication & Reporting

Communicate with landlords, tenants, and contractors Submit monthly reports on occupancy, maintenance, and compliance Identify upsell or referral opportunities for business growth
If you are passionate about property management and have a proven track record of success in maintenance and repairs, we encourage you to apply. UKmate offers a young and dynamic work environment in central london, competitive salary, and opportunities for growth and advancement.

To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: 29,000.00-40,000.00 per year

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

UK visa sponsorship
Schedule:

8 hour shift Day shift Monday to Friday
Application question(s):

Are you an experienced PROPERTY MANAGER?
Education:

Bachelor's (preferred)
Experience:

Property management: 1 year (required)
Language:

Mandarin and English (required)
Work Location: In person

Reference ID: Property Manager of a fast growing online platform (Mandarin+English speaking )
Expected start date: 06/10/2025