Job Description

About us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location. Typically supervises front desk agents, and night team, reservations, PBX, etc. May oversee team for whole Hotel while doing Manager on Duty Shifts

What we offer

Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Discount at Bodyscape - Employee rate and family and friend rate Cyrospa discount rate at Bodyscape Communication and advice on Health and Wellbeing Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands Reward Club Incentive Scheme Hotel Incentive scheme

About The Role

Your day to day

People

Assist FO Manager to manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance Educate and train team members in compliance with local laws and health & safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties safely Ensure your team are properly trained on systems, security, service and quality standards Arrange key F&B duties training for reception team allows smooth running of shifts Recommend or initiate any HR elated actions where needed.

Financial

Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management Monitor all financial function in Front Office Department and preparation of daily financial reports Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Promote hotel F&B offerings from reception.

Guest Experience

Ensure your front office team delivers a great service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

Responsible Business

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner Train team members on PMS procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel Perform other duties as assigned. May also serve as Manager on duty.

This job is the 2nd highest position in the Front Office department reporting into the Front Office Manager and General Manager of the hotel.


Hours of work will include nights, weekends and bank holidays.


Will act as Duty Manager in the hotel as and when required

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in the Holiday Inn.


The Holiday Inn IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness:

is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

Required Criteria

+ Experience within an Assistant Front Office Manager role + 5 GCSE's at grade C or above including English or equivalent qualification
+ Good communication and listening skills
+ Proven experience of leading and managing others
+ Customer Service experience

Desired Criteria

+ Experience within the hospitality industry + 3rd level qualification.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

15.88 per hour