Job Description

About Us:

Sleepy Stays is a growing holiday let management company based in Merthyr Tydfil. We take pride in providing exceptional guest experiences and maintaining our properties to the highest standard. We're now looking for a proactive, organised, and friendly

Holiday Let Operations Coordinator

to join our team.

The Role:

This exciting and varied role is at the heart of our day-to-day operations. You'll be responsible for ensuring guests enjoy a seamless experience, our properties remain in top condition, and our systems run smoothly.

Key Responsibilities:

Liaise with guests before, during, and after their stay to ensure a positive experience. Follow up with guests to encourage repeat bookings and gather feedback. Manage bookings and guest details through our CRM platform. Coordinate cleaners - assign cleans, monitor schedules, and ensure all properties meet company standards. Carry out spot checks on properties and ensure presentation is consistently excellent. Manage stock levels and purchase supplies as needed. Liaise with our in-house maintenance team to schedule and track maintenance tasks. Communicate with landlords and provide updates on property performance and maintenance. Upload and maintain accurate data in spreadsheets and company systems. Support the day-to-day running of the business, ensuring smooth operations across all areas.

Requirements:

Full UK driving licence and your own vehicle (essential, as property visits are required). Excellent communication and interpersonal skills. Strong organisational skills with the ability to multitask and prioritise workload effectively. Proficient in Microsoft Word and Excel, with strong general IT literacy. Ability to work flexible hours, including weekends and holidays during peak seasons. A proactive attitude and keen attention to detail.

What We Offer:

Competitive pay. Opportunities for growth and career development. A supportive and positive work environment. The chance to be part of a friendly, dedicated team providing outstanding hospitality services.
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: No less than 24 per week

Benefits:

On-site parking
Ability to commute/relocate:

Merthyr Tydfil CF47 9LP: reliably commute or plan to relocate before starting work (required)
Work Location: In person