Job Description

Company Overview

Horizon Holiday Parks Ltd operates in the hospitality and tourism industry, focusing on providing a welcoming environment at our holiday park. We pride ourselves on high levels of customer satisfaction and repeat bookings, offering a variety of accommodation types for our guests.

Job Purpose

The Holiday Park Growth & Operations Coordinator will play a key role in supporting the expansion and smooth running of our holiday park rental business. This hands-on role involves managing office administration, stock control, and contributing to business growth initiatives. It is ideal for a proactive, organised, and commercially minded individual who thrives on variety and is passionate about delivering excellent service.

Key Responsibilities

Business Growth & Development

Support the implementation of strategies to increase bookings and maximise occupancy across our parks. Build and maintain strong working relationships with park managers - act as a key link between head office and on-site operations, ensuring clear communication on bookings, stock levels, guest feedback, and maintenance needs. Support park managers in delivering growth initiatives, resolving issues efficiently, and aligning local operations with wider business objectives. Monitor and report on sales performance, competitor activity, and customer feedback. Deliver outstanding customer service to guests and partners, enhancing brand reputation. Handle complaints effectively across the company, ensuring timely and satisfactory resolution.

Office & Administration

Manage phone and email enquiries, guest bookings, and communication. Maintain accurate records of guests, suppliers, and operational data. Prepare regular reports for management on bookings, financials, and performance metrics. Oversee general office tasks including correspondence, filing, invoicing, and petty cash reconciliation.

Skills & Experience

Previous experience in hospitality, tourism, or property rentals (preferred). Strong organisational and multitasking skills. Confident with Microsoft Office (Word, Excel) and booking/property management systems. Excellent written and verbal communication. Experience with stock control or inventory management (advantageous). Ability to work independently, take initiative, and prioritise tasks.

Personal Attributes

Friendly, approachable, and customer-focused. Commercially aware, with a drive for growth and continuous improvement. High attention to detail and accuracy. Flexible, adaptable, and a strong team player. Problem-solver with a practical, hands-on approach.

Desirable (But Not Essential)

Knowledge of holiday park operations. Experience using online travel agent platforms and booking systems. Marketing or sales support background.

Working Hours

[e.g., Monday to Friday, 9:00 am - 5:00 pm, with occasional weekend or on-call support during peak seasons.]
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person