Job Description

Join our team as a

Home Ownership Property Advisor

and make a real difference for our residents, providing clear advice, resolving issues with care and supporting customers to feel confident and secure in their homes.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.


This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

Respond to queries across home ownership tenures and wider including repairs, maintenance, ASB, permissions and general property management issues Handle formal enquiries from solicitors, MPs, and Councillors with professionalism and care Resolve issues quickly and clearly, without needing to escalate Conduct early conversations to prevent arrears and support financial wellbeing Set up payment plans, process refunds, and adjust accounts to ensure transparency Manage sub-accounts for more complex arrangements, keeping everything accurate and up to date Ensure customers are aware of their rights and responsibilities of their agreements with us Assist with coordination of Section 20 consultations, keeping customers informed along the way Deal with insurance claims and follow-up Help with lease changes, staircasing, and sales, making sure the admin runs smoothly Carry out regular checks to make sure we're meeting legal and internal standards Help deliver campaigns that improve customer experience and service outcomes

Requirements

Experience of delivering a customer first approach with a focus on service quality and impact Knowledge of property management and housing services Strong written and verbal communication skills, with confidence handling queries and objections Strong organisation and the ability to juggle competing priorities Good working knowledge of office IT systems, including Excel, Word, and PowerPoint Ability to build rapport quickly and maintain a positive, solution-focused approach

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process -

Criminal Conviction Checks

Benefits

Starting salary of 28,964 rising to 32,285 per year with service Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working - 2 days per week in the office Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At

Incommunities

, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences--because we know that

diverse perspectives make us stronger

.


Based in

Bradford

, a city known for its rich cultural diversity, we serve

vibrant communities

. As a social housing provider, we're passionate about making a real difference by providing

safe, affordable homes

and

improving lives

.


Our recruitment process is designed to

support you every step of the way

. If you need any adjustments or assistance, just let us know.


We're proud to be a

Mindful Employer

, committed to mental health and wellbeing. We also hold the

'Committed' Menopause Friendly Accreditation

, recognising the importance of support in the workplace.

Apply early!

We review applications as they come in and may close the advert before the deadline.


Ready to make an impact?

Come work with us!