Job Description

Job Title: Home Ownership (Section 20) Officer

Job Location: Brindley place, Birmingham

Salary: 33,400-41,800 plus 750 Car allowance (if required)

Contract type: Permanent

Working hours: 37 hours

Are you a leasehold expert who thrives on making a difference for customers?

At

GreenSquareAccord

, we`re on a mission to build better lives ?" and we re looking for a knowledgeable, proactive

Home Ownership Officer (Section 20)

to help us deliver high-quality services to our leaseholders and shared owners.


This is a specialist role, providing end-to-end customer and administrative support around

Section 20 consultations

. You ll work cross-functionally to ensure we comply with legislation, recover costs efficiently, and improve customer satisfaction ?" while also supporting wider homeownership functions including lease extensions, resales, and legal queries.

What You`ll Be Doing

Lead and manage

Section 20 consultations

in line with legal requirements and best practice. Support and advise colleagues across GreenSquareAccord on leasehold issues. Manage a wide range of homeowner services including lease breaches, alterations, resales, lease extensions, and service charge queries. Investigate and resolve complex leasehold matters, sometimes involving tribunals or third-party landlords. Represent GSA in external meetings with managing agents, solicitors, local authorities, and resident groups. Liaise with internal teams to ensure smooth handover of new developments and regeneration sites. Identify and address compliance, safety, and ASB issues within the homeowner portfolio. Promote customer engagement and handle complaints with empathy and professionalism

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

What We`re Looking For

Essential:

Good general education (A-levels/NVQ3 equivalent or above). Strong knowledge of

leasehold and housing legislation

, including the Commonhold and Leasehold Reform Act 2002. Proven experience of

Section 20 consultation processes

, lease interpretation, and property/estate management. Excellent customer service skills, with the ability to resolve complex and sometimes contentious issues. Strong organisational and time management skills. Confident communicator with the ability to engage customers and stakeholders at all levels.

Desirable:

Membership of CIH or similar professional body. Experience managing service charges or working with managing agents. Familiarity with housing systems such as Orchard or MIS.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.


We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.


Everyone deserves a home, it`s a place from which we build our future, we thrive at home.


We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.


Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.


A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.


Our five core commitments are:


We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.


Trust based flexible working and supportive and friendly teams 25 days annual holiday entitlement, increasing to 30 days One day off for your birthday Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.