Job Description

1. Job Title

Home to School and Operations Administrator

2. Main Objectives

To provide administrative support to both the Home to School Transport service and the Operations team. This includes managing parent communications, route allocations, bookings, payments, and supporting the smooth running of daily operations.

3. Relationships

Directly responsible to:

Operations Manager / Office Manager

Regular and direct working relationship with:

Parents, Schools, Drivers, Accounts Team, and Operations Team

Direct working relationship with:

Workshop Team, Compliance, and Customer Service Team

4.

Key responsibilities and expectations of the role

Manage all parent enquiries, bookings, and communications

Maintain accurate student records and route performance data Monitor daily operations and handle issues promptly to avoid complaints Support parents with software/app queries (Bus Hub, payment systems, etc.) Ensure full utilisation of seats across routes Manage lost property and parent feedback Liaise with accounts to ensure regular payments are maintained Keep website information and guides up to date Provide general admin support to the operations team Assist with booking parking, hotels, and ferry arrangements Double-check trip details and driver information Prepare quotes and ensure data accuracy Support health & safety and compliance admin as needed Create weekly reminders, reports, and follow-ups Support the operations team for the smooth running of all scheduled bookings Maintain swift responses to enquiries and updates on bookings from customers Check all booking details ahead of departures for accuracy to ensure a smooth operation and customer experience on the day Plan and book ahead for parking, ferries, hotels and any other requirements to ensure smooth running of bookings Communicate effectively with the operations team
5.

Key performance indicators

Accuracy of records and communication Timeliness in resolving parent and school queries Smooth coordination of school routes and operations Positive feedback from parents and schools Efficiency in completing administrative tasks Maintenance of high utilisation levels across routes

The above list is not exhaustive and may on occasion be asked to carry out reasonable requests/tasks that are not listed above.

What We're Looking For

Highly organised with strong attention to detail Excellent communication and people skills Confident using Microsoft Office and online systems Able to manage multiple tasks and stay calm under pressure Proactive, reliable, and able to work independently Comfortable learning new software systems (training provided) Flexibility to adapt hours seasonally -- busier in July/August and quieter in winter A genuine team player with a positive attitude

Desirable

Experience in school transport, logistics, or operations Understanding of safeguarding principles Previous experience in customer service or admin roles

What We Offer

Flexible, family-friendly working hours Option for partial remote working Supportive and welcoming team Opportunity to grow within a respected local business Workplace pension and holiday entitlement
Job Types: Part-time, Permanent

Pay: 12.50 per hour

Expected hours: 16 - 20 per week

Benefits:

Company pension On-site parking Work from home
Application question(s):

Do you have a valid drivers licence and access to transport. Are you available on the 6th November 2025 for interview?
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Tring HP23 4QR

Expected start date: 01/12/2025