Job Description

Department: Horticulture

Reports to: Head of Horticultural Services

Direct reports: Horticultural team members

Location: Farringdon office, Greenford Warehouse

About Plant Designs

Plant Designs are London's foremost design-led plant experts, providing quality service to workspaces and events. We design, install, and care for some of the city's most innovative plant displays, working with over 350 clients to bring the benefits of planting to their buildings.

The Role

We are looking for a highly organised individual to take on the role of Horticultural Services Coordinator. This role combines operational scheduling and administration with team management and client liaison to ensure that our horticultural services run smoothly and that our clients receive the highest standard of plant care across London.

Key Responsibilities

Oversee weekly rotas for 20+ horticulturists across 350+ client sites.

Allocate service rounds efficiently using scheduling systems and software.

Organise site access, permits, and RAMS for service visits and installations.

Monitor efficiency and implement improvements to service delivery.

Manage time off and return to work meetings after absences

Assist Head of Horticultural Services with the line management of horticultural team members and provide reports and updates on team performance and service delivery as well as client feedback.

Support Head of Horticultural Services with recruitment, inductions, and onboarding of new horticultural staff.

Act as a key point of contact for day-to-day client queries relating to the delivery of maintenance services, escalating broader issues as appropriate.

Resolve client service issues promptly and professionally.

Oversee plant replacement budgets to ensure displays remain fresh and high quality.

Manage stock and supplies for horticultural services.

Candidate Profile

Experience with scheduling, rotas and logistics (2+ years preferred)

Strong leadership and people management experience (2+ years preferred).

Highly organised, systematic, and detail oriented.

Excellent communication and interpersonal skills.

High level customer service skills

Strong IT and administrative ability; experience with scheduling systems desirable.

Ability to problem-solve and prioritise in a fast-paced environment.

Horticultural knowledge is desirable but not essential.

Adaptability to navigate a dynamic environment and drive continuous improvement across the company

Job Details

Salary: From 37,000 (depending on experience)

Hours: 40 hours per week, Monday to Friday, 8:30am-5pm

Contract: Full-time, permanent

Location: Office-based in Farringdon with occasional work in our Operational office in Greenford

Benefits

Bonus scheme

Company pension

Regular company events and socials

Professional growth and development opportunities

Job Type: Full-time

Pay: From 37,000.00 per year

Benefits:

Additional leave Company events Company pension Sick pay Transport links
Experience:

scheduling, rotas and logistics : 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person