Job Description

Position:

Hospitality / Hotel Supervisor

Reporting to:

Line Manager

Hours of Work:

Average 40 hours over 5 days a week to nature and demand of business

About the Role

We're looking for a dynamic and hands-on shift supervisor to join our team at Herriots Hotel & Rhubarb Restaurant.

You'll play a key role in delivering an exceptional guest experience during your shifts, covering all areas of the hotel including food and beverage service in addition to reception duties.

You will be responsible for the smooth running of the shift, whilst showcasing our food and beverage service, atmosphere and warm hospitality.

There is also an opportunity for additional hours for someone who is social media savvy in creating in the moment content and imaginative posting to further develop promotion and reach over all social platforms.

If you're ready to bring leadership and creativity to a vibrant hotel environment, we'd love to hear from you.

Key Responsibilities

Shift Supervision

Lead food & beverage service during assigned shifts (restaurant, bar, events) Support and motivate team members to deliver excellent service Ensure smooth shift handovers and accurate reporting Handle guest feedback and resolve issues professionally Maintain high standards of cleanliness, safety, and compliance Assist with staff training and daily operations Covering reception duties

Whilst this is not the main focus of this role, the ability to do the following would be a bonus:

Capture engaging content (photos, videos, behind-the-scenes) on a smartphone/ iPad Create and post content to Instagram, TikTok, and Facebook Highlight menus, seasonal offers, events, and team culture Monitor trends and suggest creative ideas for social growth Track engagement and basic performance metrics

What We're Looking For

Experience in hospitality, ideally in a supervisory or team leader role Passionate about service and presentation Strong communication, teamwork, and time management skills Creative mindset with an eye for detail

Desirable but Not Essential

Active and knowledgeable about social media trends and content formats Comfortable with photo and video creation using a mobile device Experience using tools like Canva, CapCut, Lightroom, or Meta Business Suite

Benefits

Competitive hourly rate Meals provided on shift Uniform provided Staff discounts Training and career development opportunities A creative and supportive work environment

About Herriots Hotel & Rhubarb Restaurant?

We are an award winning hotel that is passionate about what it does, and values its team. Tripadvisor rated #1 hotel in Skipton.

Located in Skipton, North Yorkshire on the edge of the town, this operation has a 40-cover restaurant with bar, function suite for 100 and 25 bedrooms with an additional 5 in our Herriots House located next door to the hotel. Maintaining a minimum of 80% occupancy, a busy function trade and steady restaurant and bar clientele, this enthusiastic and capable team require someone with drive, enthusiasm, and a solid work ethic to join them. The restaurant and bar are both delightful and comfortable.

Herriots House, a stunning detached Victorian house located next to the hotel with 5 bedrooms sleeping 16 guests, 6 bathrooms, private courtyard, and hot tub, great for private hire for family get togethers or group parties.

Our restaurant, Rhubarb serves fresh home-cooked food, regional, and traditional with a twist.

As a member of the trip advisor "Hall of Fame" the hotel has been recognised for over 10 years for the quality of its food, drink and service and not least the team looking after them.

Job Type: Full-time

Pay: 13.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Company events Company pension
Education:

GCSE or equivalent (preferred)
Work Location: In person