Job Description

Job Title: Hospitality Lead

Place of Work: Arlington Grove, Oaklands Drive, Almondsbury, BS32 4AB

Hours of work: 37.5 hours per week including weekends

Rate of Pay: 15.50 - 16.00 (depending on experience)

Job Role:

The Hospitality Lead is an integral part of Arlington's' Team, overseeing the Ancillary Team. The role involves actively supporting the Wellbeing & Hotel operation within the home to achieve positive outcomes in Wellbeing and Whole Home Approach audits, whilst maintaining Hotel Services at a high standard, including Housekeeping and Laundry.

Successful candidate will ensure:

Staff are supported and developed to carry out their role to a high standard:

Supporting each Ancillary Head of Department to achieve compliance in audits.

Liaises with the Home Manager to find solutions when issues within the whole home approach arise.

Delivers specific/individualised training to upskill staff in delivering meaningful interactions and providing seamless services.

Regularly attends the well-being checklist and Head of Department meetings.

Facilitates new staff inductions.

Hotel services and presentation of the home are maintained to a high standard:

Collaborates with the Home Manager to enhance the Hospitality service throughout the home ensuring a consistent high standard throughout the home.

Identifies gaps in the hospitality of Resident experience (i.e. admission process, day-to-day welcoming to the home, phone-call handling, bed-side manner) and leads by example in interactions with stakeholders.

Shares best practice around hospitable and professional communication with the wider teams.

Works closely with the Facilities Coordinator to ensure a luxury home environment.

Ensures that seasonal decor packages are well-maintained and sources replacements where necessary.

Reports bad practise which damages the home's furnishings to the Home Manager.

Keeps up to date with the results of the Quality & Ambience Assurance Audit.

Collaborates with the Home Manager to rectify any malpractice from the Well-being, Housekeeping and Laundry teams which results in the home not adhering to the QAAA.

Adhering to systems and schedules:

Monitors the home and grounds to ensure they are consistently clean, tidy and well presented.

Collaborating with Housekeeping Team to monitor that Residents' bedrooms are regularly arranged and cleaned to their satisfaction with minimum inconvenience to their daily routine.

Monitoring in collaboration with Home Manager Daily, Weekly and Monthly schedules are completed on time.

Homes are well-equipped to deliver high levels of Resident satisfaction:

Approves or gives suggestions on dream maker applications.

Collaborates with Home Manager to monitor the Well-being, Housekeeping and Laundry inventory.

Approves resource requests according to budgets.

Audits meal-time equipment and submits requests where needed.

Works along-side the kitchen teams to maintain an inventory stock list and submits requests to the Wellbeing Services Manager.

Well-being programmes are relevant and up to date with industry changes and trends:

Attends industry trainings and events and disseminates learning to the home teams.

Approves weekly events programs, making amendments to ensure suitability and alignment with wellbeing goals.

Seeks out new entertainment options regularly within the allocated budget.

Hosts monthly well-being forums to disseminate information around current objectives, industry focuses and monthly themes.

Researches and implements strategies for community engagement, fostering positive relationships with external stakeholders.

Continuous improvements are made throughout the home to achieve a positive whole-home approach environment:

Makes suggestions to trouble shoots with the Home Manager to achieve objectives from well-being audits and action plans.

Spot checks services such as planned events, mealtimes and celebrations to give feedback and suggestions to enable seamless running.

Liaises with the Wellbeing Services Manager to seek intervention where audit targets and objectives are not being met.

Open-home events run seamlessly whilst benefitting and upholding the reputation of Cedar Care Homes:

Assists Hosts in creating proposals for special events and submits to Wellbeing Services Manager.

Attends and supervises the open-home events alongside the Home Manager to ensure high-end delivery.

Ensures that tasteful social media content is captured during these events and submits this to the marketing manager.

Oversees the home's internal organisation in relation Cedar Care all-home events (i.e. Christmas, Valentines, Easter, Bake-offs, Competitions).

Reporting Protocol is adhered to:

Identifies non-compliance of meaningful interactions and escalates to the Home Manager.

Maintains regular communication with the Wellbeing Services Manager to provide updates, discuss challenges, and seek guidance.

Receives planned schedules of work form the Wellbeing Services Manager and carries them out.

Quality Assurance:

Conducts ad hoc audits as instructed by the Home Manager

Assist in developing Well-being staff to execute action plans as a result from senior management audits.

Ensures that Wellbeing daily tracker targets are met and, if not, create action plans to address any shortfalls.

Addresses any actions required from QAAA audit.

Ensuring smooth running of the Hospitality Call Bell System.

Job Types: Full-time, Permanent

Pay: 15.50-16.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Free parking On-site parking
Ability to commute/relocate:

Bristol BS32 4AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

MANDATORY - RESPONSE REQUIRED.
Do you require sponsorship now or in the future to work in this job?

Experience:

Hospitality: 3 years (required) Events management: 3 years (required) Care Home : 3 years (preferred) Customer Service: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person