Job Description

Host team (0 hour) @ Freight Island

Salary :

12.25 per hour

Contract type:

Fixed Term - this role is temporary, running from your hire date through to the 2nd January 2026.

Shifts available :

Evening & weekend availability required
Multiple shifts available

Start date:

ASAP

Location:

11 Baring Street, M1 2PY

We are looking for Host/Hostess on a

part time

basis, paying

12.25 per hour

to join the Freight Manchester team! You will need to be available for work Thursday - Sunday.

Located in the heart of the Depot, Mayfield amongst the historical industrial architecture lies a cultural hub of food, drink & entertainment - multi-vendor, multifaceted & multidimensional, where people meet to form new memories & explore new possibilities. An urban oasis, blurring the lines between a food hall and a festival, Freight's unique set up reflects the times. A 2500 capacity venue with 10 bars and 10-12 food vendors, it provides a safe and comfortable environment where guests can enjoy delicious food, great drinks, and live entertainment without any worries.

You MUST have weekend availability to be considered.

We are look for an organised individual to help us with the smooth running of reservations - you will be the first person our guests interact with, and the last person they see when they leave! You will create a vibrant and welcoming atmosphere where our guests can enjoy the Freight Island experience. Working in a fast-paced environment, we cover a lot of ground! You must work with a sense of urgency and take pride in the levels of service that you are giving to our customers at all times.

You will show guests to their tables, make polite chit chat and offer menu advice. Once seated, you will explain the full steps of service to guests - the app, how to order, where the bathrooms are and answering any questions they may have. It is also your responsibility to ensure guests leave their table on time - a polite reminder 15 mins prior to them leaving!

You will need experience with online booking systems such as Design My Night and a warm, inclusive attitude - willing to pitch in during service if the floor team needs help in clearing/relaying tables.

Key Responsibilities (But not limited to)

Giving guests a warm welcome and fond farewell as they enter and leave the venue - that first and last impression is everything! Responding to all emails promptly and professionally Having full knowledge of the site including floor plans, directions, opening times, menus, events and contact information for the unit site, directors and traders Assisting guests in making a reservation, ensuring they know what they are booking and where Handling all guest questions and requests effectively Assisting the Head Host in organising table plans in line with the reservations due in Assisting the Floor staff when required - this can be at the start of shift helping to set up, during shift clearing and relaying tables, organising furniture. We are one team! Familiarising yourself with any special requests each day Showing guests through to their tables, making polite chit chat and offering menu advice. Once seated, explaining the full steps of service to guests, explaining the app, how to order, where the bathrooms are and answering any questions they may have. It is also our responsibility to ensure guests leave their table on time - a polite reminder 15 mins prior to them leaving Ensuring all appropriate cleaning duties are carried out - the host desk should be cleared out of any rubbish at the end of every day. The office should be clean and tidy, at all times. We work in a fast-paced environment, and we have to cover a lot of ground. It is expected that you work with a sense of urgency and take pride in the levels of service that you are giving both to our customers and to our vendors.

Reporting to

Head Host

Key Working Relationships:

Venue Management,Host Supervisors, Floor Team, Bar Team

Key Skills

Experience and ability to work in a fast-paced environment Good communication and interpersonal skills Self-motivation and ability to work using own initiative and under pressure Excellent problem-solving skills, adaptable and flexible. Someone who takes pride in themselves and their work Fun, friendly and a team-player
Job Type: Part-time

Pay: 12.25 per hour

Benefits:

Company pension Discounted or free food Employee discount
Application question(s):

Can you reliably commute to and from the venue, including post 1 am finishes Do you have consistent weekend availability? The most commonly available shifts are expected to be Saturdays & Sundays. Will you be able to work the following dates?
23rd December
27th December
28th December
29th December
31st December
1st January

Are you available to attend an in-person interview on Friday 14th November after 11am?
Experience:

Hospitality: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person