Job Description

Job Summary

We are seeking a dedicated and enthusiastic Hotel and Hospitality Assistant to join our team. The ideal candidate will possess a passion for hospitality and a commitment to providing exceptional guest services. As a Hotel and Hospitality Assistant, you will play a vital role in ensuring that our guests and customers have a memorable and enjoyable experience during their visit. You will assist in various operational tasks while maintaining the highest standards of service.

Responsibilities

Welcome and check-in guests, ensuring a smooth arrival experience. Front of House tasks, such as serving drinks, meals and general enquiries. Assist with guest inquiries and resolve any issues promptly and professionally. Support the management team in daily operations, including housekeeping coordination and front desk tasks. Maintain cleanliness and organisation in public areas of the hotel. Collaborate with other departments to ensure seamless service delivery. Handle guest feedback with care, striving for continuous improvement in service quality.

Experience

Previous experience in hospitality or guest services is preferred but not essential. Strong management skills with the ability to lead by example and motivate team members. Excellent communication skills, both verbal and written, with a friendly and approachable demeanour. A proactive attitude towards problem-solving and a keen eye for detail. Ability to work flexible hours, including weekends and holidays, as required by hotel operations. Join us in creating unforgettable experiences for our guests while developing your career in the vibrant hospitality industry!
Job Types: Full-time, Part-time, Permanent

Pay: 12.21-14.92 per hour

Expected hours: 8 - 20 per week

Additional pay:

Bonus scheme Tips
Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

Day shift Flexitime Holidays Night shift Weekend availability
Work Location: In person