Job Description

Night Manager - Doubletree by Hilton Hotel and Spa, Liverpool

Here at Doubletree by Hilton Hotel and Spa Liverpool, we take pride in our colourful personalities, positivity, sense of fun and a deep-routed passion for hospitality. It's in our make-up!

At the heart of the city, a 3-minute walk from Moorfields station, a stone's throw from Liverpool ONE and a meander from the famous docks, we are central to the world famous highlights this cultural city has to offer.

We are currently seeking an experienced hotel

Night Manager

to head up our fabulous Nights team on a full-time basis, 5 nights over 7. Our ideal candidate has worked in a similar type property and will thrive on the successful running of this iconic 4 Star hotel.

Our Rewards:

Free meals on duty

Excellent Career and Development Opportunities

Caring for our communities through our Corporate Responsibility Initiatives (https://cr.hilton.com)

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to availability)

Friends and Family Discounts: discounted hotel nights (subject to availability)

Online and local retailer discounts

Holidays: 28 days including bank holidays

The Role:

As Night Manager, you will report directly to the Rooms Division Manager and Reception Manager and will take overall responsibility for Hotel night duties and security. The successful candidate will need to be guest and task focussed, ensuring that accomplishment of duties is a team effort. You will need to have proven experience in Front Office/Reception at Senior Supervisory/Management level within Hotels and most importantly, have a positive, driven attitude. If you have worked with OnQ reservations systems before, then we really want to hear from you!

Key Tasks will involve the following:

- Leading and working with the Night Porter team to ensure completion of night walks, cleaning duties and maintaining high standards of customer service at all times.

- To be able to manage a team effectively, dealing with staff requests fairly yet with a consistent approach.

- To train the existing night team and develop their skill set through training and mentorship with the support of the Rooms Division Manager and HR Manager.

- Setting up action plans with the Rooms Division Manager Manager to ensure that departmental objectives/targets are consistently met and that the team are proactive and engaged.

- Ensuring clear and straightforward communication is maintained with all other operational departments and establishing a thorough handover to the day team.

- To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team.

- Completion of the Night Audit.

- To ensure that policies and procedures are adhered to in line with Company Brand standards and Health and Safety legislation.

- To lead the Nights team in case of fire evacuation or emergency.

- To mentor, train and motivate the Night Team. Consistently monitoring and providing direct or formal feedback on both positive and negative performance in line with HR policies and best practice.

So if you have a great personality, are results driven, can motivate the team during busy periods and are confident and organised, then we want to hear from you!

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme
Ability to commute/relocate:

Liverpool, L1 6BR: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel Reception: 2 years (required) Hotel Night Management: 1 year (preferred) OnQ Reservations: 1 year (preferred)
Work Location: In person

Reference ID: Night Manager