10.00pm - 7.30am or 10.30pm - 8.00am (depending on rota)
About the Role:
We are looking for a reliable and professional Night Porter to join our team at the Heath Court. As Night Porter, you'll play a vital role in ensuring the safety, comfort, and overall experience of our guests throughout the night. You'll be the welcoming face of the hotel for late arrivals and the calm, capable presence overseeing overnight operations.
Key Responsibilities:
Provide a warm, memorable, and personalised welcome to all guests
Anticipate and respond to guest needs in a professional and timely manner
Carry out nightly security checks and ensure the safety of the premises
Set up meeting rooms to the agreed standards
Handle reception and bar duties as required
Complete administrative tasks accurately and meet given deadlines
About You:
Excellent customer service skills with a strong focus on guest satisfaction
Confident communicator with a polite and professional manner
Strong telephone etiquette and interpersonal skills
Calm under pressure and proactive in handling guest enquiries or issues
Flexible and dependable with the ability to work night shifts consistently
Public transport is not considered suitable for this position due to the hours of work - please ensure you can reliably commute or plan to relocate before starting
Why Join Us?
The Heath Court is a privately owned, Best Western hotel in the heart of Newmarket. We pride ourselves on our warm hospitality, high standards, and dedicated team. If you're dependable, courteous, and take pride in your work, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: 12.95 per hour
Benefits:
Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Ability to commute/relocate:
Newmarket CB8 8DY: reliably commute or plan to relocate before starting work (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
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