Job Description

Job Ref:

BES6729

Branch:

Bailiffgate Hotel

Location:

Bailiffgate Hotel, Alnwick

Salary/Benefits:

37,000 to 40,000 plus service charges

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Flexible 5 days over 7

Hours per week:

40

Posted date:

18/09/2025

Closing date:

20/10/2025

We are seeking a highly motivated

Operations Manager

to join our prestigiousluxury townhouse hotel in the heart of Northumberland. This is a unique opportunity for an experienced hospitality professional to lead daily operations, deliver world-class service, and uphold the standards of excellence that define our brand at Bailiffgate Hotel.

Key Responsibilities

Operational Leadership

+ Oversee all aspects of the bar/restaurant, ensuring flawless guest experiences and consistent friendly five-star service. + Lead, train, and motivate the bar/restaurant team to deliver exceptional hospitality.
+ Monitor service standards, guest satisfaction, and overall dining atmosphere.
+ Manage the concierge and night team to ensure all aspects of service quality is delivered.

Guest Experience Excellence

+ Anticipate and exceed guest expectations by personalising dining experiences. + Resolve guest concerns promptly and with discretion.
+ Work with the Sales Manager to analyse reviews and work toward service excellence.
+ Collaborate with the kitchen team to maintain innovative menus that reflect seasonal trends and luxury dining standards.

Financial Administrative Management

+ Assist in developing and managing budgets, forecasts, and cost controls to maximize profitability. + Monitor inventory, purchasing, and vendor relationships.
+ Ensure compliance and head up company on-line health and safety portal.

Team Development Training

+ Recruit, onboard, and develop high-performing staff. + Conduct ongoing training programs focused on service etiquette, fine dining protocols, and guest relations.
+ Foster a positive, professional, and guest-centric culture.

Collaboration Brand Alignment

+ Work closely with all of the hotel's management team to align F B operations with overall brand standards. + Coordinate with Sales team for promotions, special events, and VIP guest services.

Health Safety

+ Take the lead role in the hotel to manage the online health safety system + Liaising with all hotel heads of department to ensure all training is completed as per legal requirement
+ Liaising with external bodies such as fire officer, environmental officer etc to ensure full compliance
+ Maintain a weekly overview and assume the responsibility of the staff accommodation with the Maintenance Manager

Qualifications Experience

Minimum 5-7 years of leadership experience in fine dining or luxury hotel FB operations. Strong knowledge of wine, spirits, and culinary trends. Proven track record of delivering exceptional guest service at the highest level. Financial acumen with experience in budgeting, forecasting, and cost control. Excellent communication, leadership, and interpersonal skills.

Benefits for working at Bailiffgate Hotel:

Company Pension Scheme Preferential Accommodation Rates at Bespoke Hotels Staff and Family/Friends Rates at the Bailiffgate Hotel Discount on Food at Alnwick Castle Golf Club Discount on FB at the Bailiffgate Hotel Uniform provided Seasonal Passes to Alnwick Castle discount at The Alnwick Garden Share of generous monthly service charges

Bailiffgate Hotel is a timeless retreat nestled in the picturesque market town of Alnwick. The hotel combines luxury and authenticity, offering a serene escape where guests can unwind, explore the surrounding natural beauty, immerse themselves in local history, and experience the heritage of Northumberland.