Job Description

St James Hotel is a locally established Hotel situated in the heart of Grimsby town centre. We are part of the Corus Hotel Chain.

"We believe that our employees are our main asset to Corus Hotels."

St James Hotel is looking for motivated and self-driven individual to join as:

Operations Manager

Summary

The operations Manager will work alongside our Operations Officer to deliver excellence to our service.

To monitor the progress of the Hotel's business, HOD'S, supervisors and employees towards achieving the Company's expectations for productivity, revenue and profit by overseeing and managing our housekeeping, reception and F&B departments which includes restaurant, Pepys Bar, kitchen and taking responsibility for the day-to-day operations and activities of the Hotel.

Responsibilities:

Supporting our Operations Support Officer.

Responsible for ensuring Hotel passes all evaluations and audits.

Assists, ordering and monitors all operating supplies to ensure cost control.

Improve and maintain customer service satisfaction- Complaint handling and online feedback.

Promoting a positive Health and Safety culture on the premises.

Responsible for training and supervision on specific HOD's, Supervisors and team members.

Develop and implement new Menus, offers, promotions, events to drive revenue for F&B.

Establish KPIs, polices, targets and procedures liaised with Operations Support Officer, Accounts and HR

. Includes Duty Manager duties.

What Skills are required?

Leadership skills- willingness to lead, take charge and offer opinions and direction.

Communicative, able to communicate effectively at all levels.

Excellent customer service skills.

Ability to prioritise tasks.

Project management skills.

Employee management skills.

Ability to manage budgets.

Organisation and Systematics.

. Must have Operations Management experience of at least 2 years.

What do we offer?

Free town centre parking.

Free meals whilst on Duty.

Discount stays within company hotels.

Employee Assistant Program.

Staff and department incentives.

This role is based on a full-time contract and includes weekend duties and Duty Manager responsibilities.

Please be advised that if you do not receive a response within 14 days of submitting your application, it may indicate that your application has not been successful at this time.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Work Location: In person