Job Description

We are looking for a professional and proactive Hotel Porter to join the "Shepherd" team at Thyme. This team plays a vital role in delivering a seamless and elevated guest experience behind the scenes--quietly ensuring that every detail of our guests' stay feels effortless.


From meeting and greeting arrivals to assisting with luggage, supporting room service, and helping set up events, this is a dynamic and varied role that requires discretion, efficiency, and a warm, can-do attitude. As a key part of the House team, you will help set the tone for arrival, departure, and everything in between.


The annual on target earnings for this role are

34,763.3

per year

based on a 42.5 hour week with a base salary and estimated annual service charge takings. This role is paid hourly. Part Time positions available.

Key Responsibilities

Welcome guests upon arrival and assist with luggage delivery to and from rooms Ensure smooth coordination of room service requests in collaboration with front-of-house and kitchen teams Support event and space set-up across the estate, maintaining high standards of presentation and timeliness Be present and available across the property to anticipate guest needs and assist wherever required Respond promptly and professionally to guest requests and internal communications Maintain tidiness and readiness in guest-facing areas, entrances, and outdoor spaces Handle guest property and estate equipment with care, discretion, and attention to detail

Key Skills and Traits

Warm, helpful, and naturally hospitable in manner Physically fit and comfortable with manual handling, including luggage and event furniture Attentive and alert to the needs of both guests and the wider team A flexible team player with a calm, solutions-focused attitude Punctual, reliable, and presentable at all times Able to maintain discretion and professionalism while working in and around guest spaces Previous experience in a luxury hotel or guest-focused role is beneficial, though not essential

About Us


Set in 150 acres of farmland, Thyme is a family ran destination: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.
A destination for local regulars, London weekenders and international travellers a like, each day brings variety, vibrancy and excitement.
We are a team that consistently strives for world class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate and collaborative, with a culture of learning and progression at our heart.

Why Choose Thyme:

A Flourishing Team:

Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.

A Connection to the Land:

Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development:

Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.

Competitive Remuneration:

We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.

Our Culture


We seek to cultivate a welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.


Our Values

Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet Consistency - Delivering Consistency of performance and stability through collaboration and communication Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive. Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience

We would welcome you to follow our social media accounts to stay in the loop with all of our latest happenings:


https://www.instagram.com/Thyme.England/


https://twitter.com/Thyme_England


https://www.facebook.com/Thyme.England


Benefits for the Team

Exceptionally generous Service Charge bonuses paid monthly (estimated 6,000 per year) 28 days annual leave PA + All staff to have an extra day off on their birthday. An on site staff Tuck shop full of treats. Employee assistance programme - designed specifically to assist hospitality staff by providing specialist, independent and confidential advice, support. High quality, sustainably made, and stylish uniforms provided. Free staff parking on site. 50% off food in both the Ox Barn and the Swan. Cookery School discount - All classes are 40 per person, available for you plus 1 guest. 50% discount on Spa Treatments. 40% discount on our retail range Bertioli Recently renovated staff room with kitchenette, comfy sofas, and entertainment. Staff welfare facilities provided on site for health & wellbeing needs. Annual staff Christmas Party with dinner, drinks, music & dancing! Reward & recognition programme offering the chance to win weekly prizes & a monthly cash bonus. A personalised approach to investment in your professional development. Beautiful Location with plenty of space to walk and relax during break times!
INDHOTEL