Job Description

Reception Supervisor

Rutland Hall Hotel, Oakham, Rutland

At Rutland Hall Hotel we are an ambitious bunch and we are looking for like-minded people with bags of character to join our team! We want people people that thrive on meeting new people and offering the best guest experience possible.

Reporting to the Reception Assistant Manager, we are now seeking a

Reception Supervisor

to join our team, someone who will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and a heartfelt goodbye upon departure. As this is a supervisory role, you will oversee and supervise the Reception team to ensure they are excelling in their role and meeting all guest expectations.

Ensuring team members work together and communicate to provide a continuously high standard of service to our guests. Welcoming and checking guests into the 66-bedroom hotel and lodges. A pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible. Continually supporting the Reception team to help them function to a high level of efficiency and by promoting good team morale. To communicate effectively to all staff working in the department, including comprehensive handovers between shifts. Monitor team member performance to improve profit and encourage those under performing. Ensuring guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit. Maximising sales within each area. Control and monitor room allocation.

Our ideal Reception Supervisor will have:

Previous experience within a Hotel Reception Minimum 1 year experience at a similar supervisory level Experience of Reception systems, ideally Guestline and Rezlynx although training will be provided People management and enthusiasm for learning and development. High personal and professional standards for self and for team.

What we offer:

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

13 Per hour / 27,000 salary per annum Complimentary car parking Colleague food while on duty Colleague discounts Colleague Social Events 24-hour access to Employee Assistant Programme 40 hours per week; shifts will include bank holidays and weekends, so flexibility is required.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

Job Types: Full-time, Permanent

Pay: 13.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

Tips
Benefits:

Company events Discounted or free food On-site parking
Schedule:

8 hour shift
Experience:

Supervisory: 1 year (preferred) Hotel Reception: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Location:

Oakham LE15 8AB (required)
Work Location: In person