Job Description

Overview

We are seeking a professional and friendly Reception Supervisor to work alongside our Head Receptionist. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires a blend of administrative skills and interpersonal abilities, making it essential for the Receptionist to manage front desk operations efficiently while maintaining high standards of hospitality.

Responsibilities

Overseeing the daily operations of the reception desk, ensuring smooth check-in/check-out processes and efficient handling of guest requests. Assisting the head receptionist with the supervision, training, and guidance of other reception staff. Greet and welcome guests in a courteous and professional manner. Manage incoming calls, emails, and other communications, directing them to the appropriate departments. Maintain the reception area, ensuring it is tidy and presentable at all times. Assist with guest check-in and check-out processes, providing information about hotel services and amenities. Handle reservations and cancellations with accuracy. Collaborate with various departments to ensure seamless guest experiences. Handling guest issues and complaints with professionalism and empathy, aiming to resolve them efficiently and to the guest's satisfaction.

Experience

Previous experience in a receptionist or front desk role within the hospitality industry is essential.
If you are passionate about providing outstanding service in a vibrant environment, we encourage you to apply for this exciting opportunity as a Receptionist. Join us in creating memorable experiences for our guests!

Job Type: Full-time

Pay: From 12.75 per hour

Expected hours: 40 per week

Additional pay:

Bonus scheme Tips
Benefits:

Company pension Discounted or free food Employee discount Free fitness classes Free parking Gym membership On-site gym On-site parking
Schedule:

8 hour shift Weekend availability
Work Location: In person