Job Description

Job Summary

We are seeking a friendly and professional Hotel Receptionists to join our team at our boutique hotels in the heart of Liverpool city centre.

This position is part time and does include weekends.

You must have experience in this role.

The ideal candidate's will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.

This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

Greet guests warmly upon arrival and assist with the check-in process. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Manage phone calls with excellent phone etiquette, addressing guest needs promptly and professionally. Process reservations, cancellations, and modifications efficiently using the hotel management system. Maintain accurate records of guest information and transactions. Assist with billing inquiries and ensure all charges are processed correctly at check-out. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies and procedures while maintaining a welcoming atmosphere for all guests.

Skills

Strong background in hospitality or previous experience in a hotel environment is essential Excellent guest service skills with a focus on creating positive experiences. Proficient in using hotel management software and basic computer applications. Ability to work well under pressure while maintaining professionalism. Strong organisational skills with attention to detail in managing bookings and guest requests
Join our team where your contributions will create memorable experiences for our guests!

Both positions available will include weekends. Experience is essential working in hotels.

Please do not apply without relevant experience as your application will be rejected.

Job Types: Part-time, Permanent

Pay: Up to 13.00 per hour

Experience:

Hospitality: 1 year (required) Hotel: 1 year (required)
Work Location: In person