Job Description

Job Summary

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual or multilingual candidates are highly encouraged to apply, as this will enhance our guest services.

The shift patterns for our reception team are set and as follows; 7am till 3pm Monday to Sunday. 3pm till 11pm Monday to Saturday, and 3pm till 10pm on Sundays.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures. Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries or concerns. Manage reservations and maintain an organised front desk area. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Handle guest requests and complaints efficiently, ensuring a high level of satisfaction. Collaborate with other hotel departments to ensure seamless service delivery. Maintain accurate records of guest information and transactions in the hotel management system.

Qualifications

Experience of Guestline/Rezlynx advantageous Previous experience in a hotel or hospitality environment. Strong communication skills with the ability to engage with guests from diverse backgrounds; bilingual or multilingual abilities are an advantage. Excellent phone etiquette and interpersonal skills to create a welcoming atmosphere for guests. Proficient in using computer systems and hotel management software is desirable. Ability to work flexible hours, including weekends and holidays as required by the hotel's operational needs. A positive attitude, strong work ethic, and commitment to delivering outstanding guest services.
Join our team as a Hotel Receptionist and contribute to creating memorable experiences for our guests!

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 15 - 22.5 per week

Benefits:

Discounted or free food Employee discount
Work Location: In person