Job Description

Job Overview

We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires a strong commitment to guest satisfaction, effective communication skills, and the ability to handle various administrative tasks efficiently.

Duties

Greet guests upon arrival with a warm and friendly attitude. Manage check-in and check-out processes efficiently. Handle reservations and provide information about hotel services and amenities. Address guest inquiries and resolve any issues promptly to ensure a pleasant stay. Maintain accurate records of bookings and guest information. Collaborate with other hotel departments to enhance the guest experience. Process payments and manage cash transactions securely. Assist in maintaining the reception area, ensuring it is tidy and welcoming at all times.

Skills

Multilingual or bilingual abilities are highly desirable to cater to a diverse clientele. Strong phone etiquette for handling calls professionally and courteously. Previous hotel experience is advantageous, particularly in guest services or hospitality roles. Excellent interpersonal skills with a focus on customer service excellence. Ability to work well under pressure in a fast-paced environment. Proficient in using computer systems for reservations and administrative tasks. If you are passionate about hospitality and enjoy working with people, we invite you to apply for this rewarding position as a Hotel Receptionist. Role involves using Microsoft Word and Excel - experience of this preferred.
Job Types: Full-time, Permanent

Pay: From 12.45 per hour

Expected hours: 36 - 40 per week

Benefits:

Discounted or free food Employee discount
Work Location: In person