Job Description

The Ambleside Salutation Hotel & Spa are looking for a new team member to join our existing team, in return for your commitment your benefits will be:

Straight Shifts (40 hours over 5 days) Up to 6 weeks annual holiday Uniform Provided Meals on duty Free use of leisure facilities Gratuities Paid Monthly

Responsibilities:

Greet and welcome guests as they arrive at the hotel Check guests in and out, ensuring a smooth and efficient process Provide information about hotel facilities, services, and local attractions Handle guest inquiries and resolve any issues or complaints in a professional manner Answer phone calls and direct them to the appropriate department or staff member Maintain accurate guest records and handle cash transactions Assist with administrative tasks such as filing, data entry, and email correspondence
Skills:

Excellent communication and interpersonal skills to provide exceptional customer service Strong organizational skills to handle multiple tasks and prioritize effectively Proficiency in using phone systems and other office equipment Attention to detail to ensure accuracy in guest information and transactions Ability to remain calm under pressure and handle difficult situations with professionalism
Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.


Requirements:

Fluent in English, with strong verbal and written communication skills Excellent phone etiquette and customer service skills Ability to multitask and prioritize tasks effectively Strong attention to detail and problem-solving abilities Proficient in using computer systems (Guestline PMS) and software for reservations and guest management
Shift Types;


A mixture of Early Shifts, Middle Shifts and Late Shifts over 5 days.


Job Types: Full-time, Permanent


Pay: 2,607.00 per month Live-out. A live in position may be available on a Live-in wage


Additional pay:

Tips

Benefits:

Discounted or free food Employee discount Gym membership * On-site gym