Job Description

Job Summary

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures. Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and reservations. Provide information about hotel amenities, local attractions, and services to enhance the guest experience. Handle guest complaints or concerns with professionalism and a solution-oriented approach. Maintain accurate records of bookings, cancellations, and guest preferences in the hotel management system. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Assist with administrative tasks such as filing, data entry, and managing correspondence as needed.

Requirements

Previous experience in a hotel or hospitality environment is preferred but not essential. Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette and communication abilities. Multilingual or bilingual capabilities are an advantage, enhancing our ability to serve diverse guests. Proficient in using computer systems and hotel management software is desirable. Ability to work flexible hours, including weekends and holidays as required.
If you have a passion for hospitality and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Hotel Receptionist!

Job Type: Part-time

Pay: From 11.75 per hour

Expected hours: 10 - 20 per week

Additional pay:

Loyalty bonus Performance bonus Tips
Benefits:

Discounted or free food Employee discount On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person