Job Description

We are actively seeking two full time receptionists but part time might also be an option.

We have limited staff accommodation available

On reception you will be very busy dealing with all aspects of 'front of house' you will have direct contact with our guest in person, via the telephone and by electronic correspondence.

You will primarily be responsible for handling enquiries for both Clachaig & Clachaig holidays guests you will be required to respond timely & professionally to ensure guest satisfaction.

On top of your reception responsibilities you will daily be a Harry Potter information guide as people arrive to find the location that the third Harry Potter film was filmed.

Working Hours: as determined by the demands of the business but expected to be in the order of 32.5 hours per week, typically over 5 days. The nature of the business will necessitate significant presence during peak trading periods.

Pay is monthly with a share of tips.

Key Skills Required

Excellent verbal and written communication skills. The ability to speak clearly and concisely both face to face and over the telephone. The ability to write clearly and concise information with correct spelling and use of grammar. Common Sense. The ability to work without direct supervision in a pressure, multi-tasking environment. Excellent interpersonal skills. A genuine interest in the needs of both visitors and colleagues, and the ability to fine the best method of assisting with these needs. Good numeracy skills. Good computer skills. A working knowledge of Microsoft Word, Excel and Outlook. In addition, the ability to quickly adapt to Rezcontrol and Super Control (property management software).
Job Type: Full-time

Pay: 13.15 per hour

Benefits:

Company pension Discounted or free food On-site parking
Experience:

Reception: 1 year (required)
Language:

English (required)
Work Location: In person