Job Description

JOB TITLE:

Hotel Receptionist

JOB REFERENCE:

REC 10/25

REPORTING TO:

Accommodation Manager

HOURS:

This position is based on 4/5 days a week including weekend work. Shift patterns will be 9-hour varied shifts.

LOCATION:

The Old Inn, 15-25 Main Street Crawfordsburn.

SALARY: 12.52 - 14.02 pay scale.

About the role:

This beautiful hotel is home to 32 uniquely designed guestrooms, The Old Inn Restaurant, and 1614 Bar. We are seeking to recruit an enthusiastic new receptionist to join our accommodation team at our beautiful hotel.


As Hotel Receptionist, your main role will be to manage all the check-in/out of guests, as well as operate our main switchboard. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the hotel and the local area.


If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!


To find out more please visit; https://www.theoldinn.com/

About The Role

:

The main duties of this role include but are not limited to;

Dealing with all guest queries - by phone, post, online, and face-to-face. Maintaining a good knowledge of all Galgorm Collection's services in order to deal with daily client queries and bookings. Identifying and maximising sales opportunities in all client queries/contact. Carrying out reception procedures as per the daily checklists. Carrying out administrative duties as required. Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person:

Essential criteria, applicants must have;

At least 6 months' experience working in a dynamic, fast-paced environment in a customer-facing role.

Confident IT skills to include word and excel. Experience or an interest in the hospitality industry. A good customer service background with the ability to demonstrate skills that deliver outstanding customer service. Strong interpersonal and communication skills. Be warm, friendly, and energetic with great pride in your overall appearance. A flexible work approach.

Desirable criteria;

Previous experience working as a Receptionist.

Previous experience working in the Hospitality sector. Previous experience working as a switchboard operator.

Perks of the job!!

We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact

hr@galgorm.com

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS

Required Criteria

Have at least 1-year of previous experience working behind a bar Be enthusiastic and knowledgeable about bartending Be an excellent team player with a positive and friendly attitude Have a flexible approach to working shift patterns and be available to work daytimes, evenings, and weekends Have strong communication skills and be able to multitask Have a sense of pride in the delivery of high standards of presentation and the Galgorm Collection brand

Desired Criteria

Previous cocktail-making experience Barista experience

Skills Needed

About The Company

Roe Valley Resort

A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.

Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.


Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.

118 guest rooms and luxury suites 2 Self Catering Houses - The Lodge and The Cottage 18 hole parkland golf course and driving range Elemis spa perfect for a relaxing spa break Two award-winning restaurants and bars Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails Beautifully restored 18th century buildings

One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway

Where modern luxury meets traditional Irish charm and hospitality.

Company Culture

Galgorm Collection Resort

A luxurious retreat in the heart of Northern Ireland's countryside.

Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland's premier luxury resort, offering a blend of traditional elegance and modern indulgence.


Whether you're seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.

125 elegantly designed guest rooms and suites Exclusive self-catering lodges, cottages, and shepherd huts Award-winning Thermal Spa Village, the largest in Ireland Signature treatments featuring Aromatherapy Associates and Gaia Skincare Three acclaimed restaurants offering gourmet and casual dining Chic cocktail and whiskey bars with extensive selections Championship golf course nearby, with bespoke golf packages Riverside hot tubs, saunas, and hydrotherapy pools Luxurious wedding and event venues with scenic backdrops Perfect base for exploring the Causeway Coast and Glens of Antrim

Where world-class relaxation meets authentic Irish hospitality.

Company Benefits

Join us, and embark on a fulfilling journey, not just as an employee but as a cherished member of the Galgorm Collection family.


Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Free parking or Discounted parking , Social Opportunities, Employee Recognition Scheme

Salary

12.52 - 14.02 per hour