The Green House hotel's Reception Team Member - part-time 25hrs - 35hrs per week
Shifts generally run 8.00am - 3.00pm or 2.00pm - 9.00pm with 2 days off per week
Experience in Guestline Rezlynx would be an advantage
The Green House is a beautiful eco-friendly boutique hotel that lives, eats and breathes sustainability. Just minutes from the white sandy beaches of Bournemouth, this privately owned Grade II Victorian Villa has been extensively renovated, to prove that luxury travel and eco-consciousness can co-exist. We are committed to sustaining an exceptional product coupled with exceptional service.
The role involves assisting the Reception team and the heads of department to build and develop relationships with new clients, nurture our relationships with current clients and provide exemplary service to our guests as well as the team.
The duties of a Green House Reception Team Member:
Ensures each guest has a memorable stay at the hotel
Ensures the guest welcome is exceptional and all sales opportunities are realised.
Takes responsibility for the daily tasks
Helps meet the department's quantitative and qualitative targets
Promotes in house promotions and is confident upselling
Previous experience working as a hotel reception team member or customer service agent is desirable with knowledge of PMS such as Guestline.
Excellent communication skills to include all departments
Be involved with the running of the hotel and be part of the team
Enthusiastic, passionate with a positive attitude
Personality of a Green House Reception Team Member:
Always Smiling
Environmentally conscious
Recognises the importance of each guest
Sees opportunities instead of stumbling blocks
Adaptable
Flexible
Confident to lead from the front, a natural leader.
Excellent interpersonal skills
Outgoing personality and service minded
Perks of becoming a member of the Green House team:
Share of 10% gratuity
Staff incentive scheme including vouchers for high street shops
Ongoing planned training both internal and external
Uniform
If you invest in us we will invest in you.
Regular outings as a team to visit our suppliers with regular team days out too
Being part of a motivated team
Job Types: Part-time, Permanent
Pay: From 12.21 per hour
Expected hours: 15 - 25 per week
Additional pay:
Loyalty bonus
Tips
Benefits:
Company events
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
On-site parking
Schedule:
Day shift
Experience:
hotel reception: 1 year (required)
Work Location: In person
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