Job Description

Receptionist at The Connaught Hotel & Spa

Full time- Immediate start

About us

... The 4Connaught Hotel & Spa is one of Bournemouth's finest hotels. Situated on the West Cliff, the hotel attracts a wide range of interesting business all year round with many guests travelling from afar to celebrate special occasions and create lasting memories. With spacious ground floor public rooms, 2 AA Rosette Connaught Brasserie, 81 bedrooms and suites plus the first class Bluewater Spa, relaxation lounge and gym. Privately owned, the team has built a solid reputation for delivering exceptional experiences and we now have a fantastic opportunity for an experienced Hotel receptionist to join our amazing team.

About the role

... This is a new opportunity, suited to an individual with experience of working in a busy reception department within a 4 star property. Reporting to the Reception Manager, you will have responsibility for maintaining an excellent first and last impression for hotel guests and external visitors. Role responsibilities will include:

Duties will include:

Maintain the front of house area to the highest standards at all times

Ensure guests are greeted in a polite and friendly manner offered all available products and services

Deal with incoming enquiries via email, telephone and in-person

Booking and updating reservations for hotel bedrooms, the Connaught Brasserie, private functions & Bluewater Spa

Distributing enquiries to other departments and colleagues as required

Completing administrative tasks as required such as filing and photocopying

Preparing room bills and ensuring prompt payments

Assisting guests with checkout procedures including payment of bills and deposit returns where appropriate

Comply with hotel security, fire regulations and all health and safety legislation

Remain calm under pressure and deal with customer issues/ complaints - escalating where necessary

Building rapport with both colleagues and customers maintaining positive relationships

Working efficiently with a positive attitude, contributing to a positive working environment at all times

Able to multitask an show flexibility on tasks to support the wider business

Provide support to other team members wherever necessary

About the person...

Ideally you will have experience of working in a similar role

Experience of using Guestline software would prove highly advantageous however full training will be provided

Well presented and takes pride in their appearance

Organised and methodical with good attention to detail

Strong communicator with the ability to engage with people from all backgrounds

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 40 per week

Additional pay:

Commission pay Tips
Benefits:

Company pension Discounted or free food Employee discount Gym membership On-site gym Store discount
Schedule:

Day shift
Work Location: In person