Job Description

Job Overview

We are seeking a professional and welcoming Hotel Receptionist to join our front desk team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work within a dynamic hospitality environment, contributing to memorable guest experiences. The position is paid and suitable for individuals with a passion for hospitality and guest services.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage reservations efficiently using the hotel management system Handle guest enquiries both in person and via telephone, demonstrating excellent phone etiquette Provide information about hotel facilities, local attractions, and services to enhance guest experience Address guest concerns promptly and professionally, escalating issues when necessary Process payments accurately and maintain detailed records of transactions Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards Maintain a tidy and organised reception area at all times Support administrative tasks such as filing, data entry, and correspondence as required

Skills

Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively Proven experience in hotel reception or guest services within the hospitality industry is preferred Excellent communication skills with a friendly and professional demeanour Strong organisational skills with the ability to multitask efficiently in a fast-paced environment Knowledge of hotel management software is advantageous Ability to demonstrate exceptional hospitality skills, ensuring guests feel valued and comfortable A courteous attitude coupled with good problem-solving abilities ensures high levels of guest satisfaction
Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract, Temp to perm, Apprenticeship, Freelance, Volunteer, Internship
Contract length: 12 months

Pay: 24,420.00-31,476.42 per year

Expected hours: 15 - 40 per week

Benefits:

Employee discount On-site parking
Work Location: In person