Job Description

Overview

We are seeking a friendly and professional Hotel Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests from check-in to check-out, and requires excellent communication skills, attention to detail, and a passion for hospitality.

Duties

Greet guests upon arrival with a warm and friendly demeanour. Manage the check-in and check-out process efficiently and accurately. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Process reservations and maintain accurate records of guest information. Address any guest complaints or issues promptly, ensuring satisfaction. Maintain the reception area in an organised and tidy manner. Collaborate with other hotel departments to ensure seamless guest experiences. Assist with administrative tasks as required, including answering phone calls and managing correspondence.

Skills

Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Strong phone etiquette to handle inquiries professionally. Previous experience in guest services or hospitality is advantageous. Excellent interpersonal skills with a focus on customer satisfaction. Ability to work well under pressure in a fast-paced environment. Attention to detail and strong organisational skills are essential. Proficiency in using hotel management software is beneficial but not mandatory.
Join us in delivering outstanding service and creating memorable experiences for our guests!

Pay: 12.21 per hour

Expected hours: 8 - 24 per week

Benefits:

Canteen Company pension Discounted or free food Employee discount Referral programme
Schedule:

8 hour shift Holidays Weekend availability
Work Location: In person

Expected start date: 30/05/2025