Job Description

We are seeking Casual Receptionists to join our reception teams at our hotels in central Telford (Holiday Inn and International Hotel).

Employed on an as and when required/zero hours basis as to business requirements, flexibility is essential as the role will include weekdays, weekends and bank holidays.

Responsibilities include:

Carry out all Hotel Reception duties to brand standard Ensure that all internal and external messages received are passed on accurately and as quickly as possible Deal with credit transactions in accordance with company policy Deliver exceptional customer service

Skills/Experience Required:

Experience of working in a Hotel Environment Knowledge of using Opera Reservations system (desirable) Proficient in Microsoft office packages Experience of handling cash/credit card transactions Exceptional customer service skills Ability to multitask Willing to learn the use of new software packages used by the company

Benefits:

Up to 12.21 per hour Free leisure club membership
Reduced rates at thousands of hotels worldwide
Ongoing training and development to suit your career choice Access to exclusive discounts with various retailers, travel companies, theme parks, cinemas and more Free on site parking Free & confidential 24/7 employee support helpline to help you deal with whatever life throws at you
(*Subject to a qualifying period)

Southwater Event Group comprises of 3 hotels (Holiday Inn Telford-Ironbridge, International Hotel Telford, Ramada Telford-Ironbridge), Telford International Centre and Stagecraftuk events production.

If you are not contacted within 3 weeks of submitting your application, you may assume you have not been selected for interview. Due to the volume of applications we receive, a letter of regret will not be sent to you.

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Job Types: Part-time, Zero hours contract

Pay: Up to 12.21 per hour

Ability to commute/relocate:

Telford: reliably commute or plan to relocate before starting work (required)
Experience:

hotel customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person