Job Description

Job Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a busy environment. A background in hospitality or hotel experience is highly desirable.

Duties

Greet guests upon arrival with a warm and friendly welcome Manage check-in and check-out processes efficiently Handle guest inquiries and provide information about hotel services and local attractions Maintain accurate records of bookings and reservations Process payments and manage cash transactions Respond to phone calls with excellent phone etiquette, addressing guest needs promptly Assist with guest services, including room service requests, concierge services, and special arrangements Collaborate with housekeeping and maintenance teams to ensure guest satisfaction Uphold hotel policies and procedures while maintaining a professional demeanour

Qualifications

Previous experience in a hotel or hospitality setting is preferred Multilingual or bilingual skills are an advantage, enhancing communication with diverse guests Strong phone etiquette and interpersonal skills to engage effectively with guests Ability to work well under pressure in a fast-paced environment Excellent organisational skills with attention to detail A positive attitude and a passion for delivering outstanding guest experiences
Job Type: Permanent

Pay: 12.21 per hour

Benefits:

On-site parking
Experience:

Hospitality: 1 year (preferred) Guest Services: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person