Job Description

We are looking for a highly professional and enthusiastic individual to join our Reception Team at The Best Western York House Hotel. We are set in a fabulous location, just opposite the seafront and just five minutes walk from the town centre.

Normal shifts are 07:00-15:00, 15:00-23:00, 11:00-19:00

About the role:

A Hotel receptionist duties can range from check-in through check-out and reservation checks, creating new reservations, handling phone calls & guest requests as required.

What will I be doing?

Delivering excellent customer service at all times
Reception duties, including checking in and out of guests, answering telephone, making reservations and dealing with queries and enquiries
Makes sure that bookings are guaranteed, deal with no shows and posts ledger rates efficiently into the system.
Cash handling including float counting and banking in compliance with brand standards.
Fulfill all reasonable requests from guest to ensure their comfort, satisfaction and safety.
Reports any maintenance issues immediately to the line manager
Completion of tasks as designated per shift
Ensuring that cleanliness is maintained in all public areas
Have good knowledge of your local area
Be actively involved in your personal development and training
Carry out instruction given by the management team.
*More duties maybe required and the list above is to give a basic outline of the activities on shift.

About you:

We are looking for an enthusiastic dynamic individual, positive and capable with a passion for this type of work, who is customer focused and has excellent command of both verbal and written (to GCSE level or equivalent) English. We require:

Previous experience as a receptionist would be advantageous, but not required as training can be provided. A confident, professional and welcoming personality; Passionate about the hospitality industry and an eagerness to develop; An attention to detail and accuracy of work; Effective communicator with an ability to build strong internal and external relationships; Excellent grooming standards; An ability to work under pressure and resilience; Capable of multitasking;

A bit about us:

Castlewood Hotels has 3 Hotels in it's portfolio and is a growing group. It has developed these hotels so the emphasis is on ensuring each guest experience exceeds expectations which encourages repeat business.

At the Best Western York House Hotel Eastbourne we have a history of great service with a great presence online on TripAdvisor and other social media which we are constantly aiming to improve further. Working for Castlewood Hotels means you get the best of both worlds - working for a world leading brand with Brand standards and consistency but also you can be assured you will not be lost in the company. Or just another number... We pride ourselves on individuality and we expect the same of our Team, We don't want Robots we want people with real personality which will positively drive Customer Service in every way.

Please only apply for this position if you are currently living in the UK and have the right to work in the UK with no restrictions.
Job Type: Zero hours contract

Pay: From 12.21 per hour

Benefits:

Discounted or free food
Work Location: In person