Job Description

:

We are recruiting for a Hotel Receptionist. Our successful hotel receptionist will be responsible for welcoming guests and acting as their first point of contact. Our Receptionist will check-in guests advising them of the hotel facilities and acting as an ambassador for Killyhevlin, logging issues and/or requests and passing them to the correct member of staff and following up that the task was completed. Our Front Office staff work together as a strong team, liaising with the other hotel departments and providing our guests with memorable stay and ensuring our guests book again for their return visit on check-out.

Responsibilities:

Checking in and checking out guests and allocating rooms and self-catering. Providing excellent customer care. ,Professionally deal with guest requests, enquiries and problems. ,Switchboard, email, typing correspondence and general office duties including keeping office areas clean and tidy at all times. Guest accounts, billing and lodgements. Cashier, reservations, sales, recommendations. Health and safety in the work place. ,Other duties that may arise in the course of a shift within the capabilities of staff.

Essential Skills:

Good Standard of education

.

Great Customer Service skills. ECDL (European Computer Driving Licence) or equivalent. NVQ Level 2 (or equivalent) in reception/office and business skills. Previous employment within a customer service industry. Experience of working shifts and weekends (flexibility is required to offer great customer service),Experience of working within a team (reliability & excellent timekeeping are essential to provide great customer service & teamwork).Knowledge of the locality to provide our guests with a great experience of Fermanagh. Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID) Share Code. Must have a National Insurance Number, Bank or Savings Account and current (in date) photographic ID (passport).

Desirable Skills:

GCSE English and Maths (or equivalent) grade B or higher in both subjects. Previous hotel reception experience. ,Experience of computerised room management system. Experience of food and beverage service. ,Experience of housekeeping service.
Job Types: Full-time, Permanent

Pay: 7.55-12.21 per hour

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Education:

GCSE or equivalent (required)
Experience:

Customer Facing: 1 year (preferred) Hospitality: 1 year (preferred)
Language:

English (required)
Work Location: In person

Reference ID: RecFT1125