Job Description

Job Overview

We are seeking a professional and welcoming Hotel Receptionist to join our front desk in our family run Hotel.

The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. They will also have previous experience in restaurants and bars

This role offers an opportunity to be the first point of contact for our guests, creating a positive and memorable experience during their stay.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage reservations efficiently using hotel management software Provide information about hotel facilities, local attractions, and services Handle guest enquiries via phone, email, or in person with professionalism and courtesy Process payments, invoices and daily banking Maintain accurate guest records and billing information Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Address guest concerns promptly and escalate issues when necessary to ensure a positive experience Uphold high standards of phone etiquette and hospitality at all times Assist with serving drinks and food during busy periods

Experience

Previous experience in a hotel or hospitality environment is desirable but not essential; training will be provided Strong guest service skills with a friendly, approachable demeanour Excellent communication skills, both verbal and written, with a focus on professional phone etiquette Familiarity with hotel reservation systems and basic administrative tasks is preferred Knowledge of local attractions and amenities is a plus
This position offers an engaging environment where your organisational skills and hospitality expertise can shine. We value candidates who are dedicated to delivering outstanding guest experiences and who thrive in a dynamic team setting.

Job Type: Part-time

Pay: 20,500.00-24,000.00 per year

Expected hours: 32 per week

Benefits:

Employee discount Free parking On-site parking Store discount
Work Location: In person