Job Description

National Minimum Wage - Based on age group.

You must be immaculate in your appearance. Speak clearly and confidently with good English. Good spelling and grammar is essential.

You will be the first point of contact in the hotel and need to deliver a exceptional level of service at all times. You will be checking guests in and out, assisting with all of their enquiries.

Shifts are 6:30am until 3.00pm, 2.30pm to 11:00pm or on occasion 10am-6.30pm - Full time shifts are 5 days out of 7 which include weekends.

You will be responsible for:

Taking appropriate action to resolve guest complaints Dealing with cash, cheque and card transactions and ensuring that any discrepancies are reported Taking calls, email enquiries and bookings (good spelling and grammar is essential). Assisting guests with luggage and showing them to their room Ensuring that all charges are correctly posted to guest bills Effectively communicating with the team and other departments Maintaining a high level of product and service knowledge Understanding all systems and programmes Being aware of hotel availability and take every opportunity to maximise room sales
To be a successful applicant, you should have customer service experience, preferably within the hospitality industry. You must be flexible and proactive. You must be eligible to work in the UK.

Job Types: Full-time, Permanent

Pay: Up to 12.21 per hour

Expected hours: 40 per week

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount On-site parking
Schedule:

8 hour shift
Education:

GCSE or equivalent (required)
Experience:

reception: 1 year (required)
Work Location: In person