Job Description

If you are looking to join a team in a property that is more than just a hotel, New Place has something for everyone with a grand manor house, smart business centre and an array of bedrooms, all surrounded by expansive gardens.

As you enter the ornate wrought-iron gates, meander through the picturesque surroundings and step into the enchanting New Place Hotel, an air of comfort and relaxation greets you. The hotel offers an array of contemporary amenities including, an on-site gym, pool, croquet lawn, and even a cricket pitch.

New Place Hotel's romantic setting, impeccable service and endless possibilities present the perfect place to say "I do" in the Hampshire countryside.

The charming countryside setting and superb facilities make New Place Hotel perfect for an indulgent weekend away, corporate meetings or celebrations with family and friends.

As a Receptionist, your role will include:

Providing a warm welcome to all guests visiting the hotel, both in house and non-residents Assist with guest check-ins and check-outs Maintain a warm and friendly manner with each interaction, whilst ensuring efficiency during busy check in and check out periods Allocation of rooms according to guest preferences Coordination of rooms for early arrivals. Build guest profiles through conversations with guests Ensuring a fond farewell is given to each guest upon departure Rooming of guests in guest services/guest relations absence Providing information on the local area in conjunction with the concierge team

As a Receptionist, you will:

Preferably have experience in a dynamic and exceptional level of guest service role, in a 3 or 4 star hotel Excellent attention to detail and computer skills Anticipate guest needs and surpass expectations to enhance the guest experience Have a distinctive blend of confidence and personality to help give our guests an unforgettable experience can make Intuitive decisions in favour of the guest and maintain the highest standards of service Have a naturally warm and generous personality Strong command of the English language Ability to remain calm whilst working under pressure Excellent communication skills Flexibility to respond to a variety of different work situations
The working hours for this role will vary from 7am-3pm, 2:30pm-10:30pm, 10am-6pm, 11am-7pm including weekends.

Job Types: Full-time, Permanent

Pay: Up to 12.21 per hour

Benefits:

Company pension Discounted or free food Employee discount On-site gym On-site parking
Schedule:

Holidays Monday to Friday Weekend availability
Ability to commute/relocate:

Southampton SO32 2JY: reliably commute or plan to relocate before starting work (required)
Work Location: In person