Job Description

The Inn at Grasmere is located in the centre of Grasmere with 49 bedrooms and two sister hotels in the area.

Live in/Live out full-time positions available.

Live out part-time positions available.

The Ideal Person ...

Someone who has previous experience in reservations or a reception role Possess excellent guest focus and a real passion for hospitality. Have an excellent telephone manner and exceptional customer service skills Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task. Excellent organisational skills Ideally have experience with Rezlynx booking system The ideal candidate must be flexible and be able to work under pressure. Someone who understands that customer service is important to our business and that all guests receive a warm and personalised welcome, maintaining the personal touch. A strong communicator with guests and fellow employees.

As a receptionist, your key responsibilities will involve...

To provide a courteous and co-operative service to customers at all times, whilst maximizing revenue through proactive sales Comply with all necessary billing procedures as well as internet and email procedures to ensure sensitive information is protected where necessary Organise the planner for maximum availability Daily reservation checks Managing all third party websites To ensure enquiries dealt in a professional and timely manner All appropriate departments are to be informed of any guest special requirements/needs Up-selling products and upgrade
Live out wages are at the higher amount.

Job Types: Full-time, Part-time

Pay: From 12.50 per hour

Expected hours: 16 - 48 per week

Benefits:

Discounted or free food Employee discount On-site parking
Work Location: In person