Job Description

We're Hiring: Hotel Receptionist

Location: Gretna Green Hotels

Hours: 40 hours per week (including weekends & holidays)

Pay: 12.60

Why Join Us?

30 days holiday plus your birthday off - celebrate your day, your way Company pension with employer contributions Free meals while on shift Employee discounts across our stores and service Free on-site parking A supportive, close-knit team in one of Scotland's most iconic hospitality destinations

About the Role

As Hotel Receptionist, you will be the first point of contact for our guests, delivering exceptional service with a warm, welcoming approach. You will be responsible for managing reservations, handle enquiries and support day-to-day operations to ensure a seamless guest experience.

Your Key Responsibilities

Guest Experience & Customer Service

Deliver exceptional customer service, ensuring a warm, welcoming atmosphere for every guest. Handle all enquiries in person, by phone, and by email with professionalism, confidence, and care. Promote a positive image of Gretna Green both internally and externally.
Reception & Reservations Management

Manage reservations, cancellations, and no-shows in line with company policy. Keep the reception diary updated throughout your shift, recording key activities. Provide accurate information on promotions, rates, and services, maximising sales opportunities.
Operational Excellence

Process payments, manage floats, and complete banking procedures accurately and securely. Go through wedding information with guests when requested. Support day-to-day operations to ensure comfort, satisfaction, and safety for all guests. Comply with health, safety, and data protection policies at all times.
Professional Growth & Teamwork

Take ownership of your professional development through the Performance and Development Review process. Collaborate with colleagues across departments to create a seamless guest experience. Uphold company values and contribute positively to our friendly, high-performing team culture.

What We're Looking For

Previous experience in a hotel or customer-facing role Excellent communication and telephone skills A professional, confident, and approachable attitude Strong organisational skills and keen attention to detail Ability to multitask and remain calm under pressure A proactive team player with a positive, can-do approach Flexibility to work weekends, evenings, and public holidays Knowledge of the local area or the Scottish hospitality market is a plus
At Gretna Green, every day is different. You'll play a vital part in continuing a tradition of excellence that's delighted guests from around the world for over a century. From welcoming newlyweds to assisting global visitors, you'll help create magical memories that last a lifetime.

If you're passionate about people, professionalism, and hospitality -- join us and become part of the Gretna Green legacy.

Closing Date: 11th November 2025

Send your CV and short cover letter to: careers@gretnagreen.com

Job Types: Full-time, Permanent

Ability to commute/relocate:

Gretna Green DG16: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Facing : 1 year (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person