Job Description

Castle Green Hotel, Kendal

The Castle Green Hotel in Kendal is a four-star, 99-bedroom hotel with restaurant, bar, 6 conference rooms, 2 banqueting suites, pub on site, leisure club and treatment rooms.

Job Overview

To provide a welcoming and efficient first point of contact for guests, ensuring a positive experience from check-in to check-out. The receptionist handles reservations, manages guest inquiries, processes payments, and coordinates with other departments to meet guest needs, contributing to the smooth and professional operation of the hotel.

Ideal Candidate

The ideal candidate will have:

Experience of working in a customer focused environment A desire to provide excellent customer service Excellent organisational and multitasking skills A friendly approachable manner

Main Responsibilities

Provides an effective, efficient service at all times to standards in line with company procedures Anticipates guests needs, be aware of all written and spoken requests and carry these out in a courteous helpful manner Be the first point of contact for all guest feedback and enquiries both face to face and via phone/email Provides guests with a service that sells whenever the possibility arises to maximize hotel sales Ensure efficient, effective communication between departments and reception and that an effective handover between shifts takes place Be fully conversant and able to operate the hotel front office system Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures Follow departmental security procedures around the banking of cash and maintaining the float level of the till/safe Ensure that the handover procedures are followed in the transferring of all relevant information daily. Check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures

Contract & Hours

Permanent position

Full-time 37.5 hours per week, shifts ranging between 7am and 11pm, 5 out of 7 days per week.

12.70 per hour, 24,765 per annum.

Castle Green Values

Team Work

- We are committed and supportive of each other

Excellence

- We are proud to create memorable experiences which exceed expectations

Passion

- We are enthusiastic and dedicated to being the best in everything we do.

Castle Green Benefits

Competitive rates of pay Stunning location Birthday voucher towards hotel dinner Half price membership at Pulse Health & Fitness 20% off beauty treatments Reduced rates at other Legacy, Best Western and Lake District Hotel Association hotels Staff events Fourth HR - online system for holiday booking and payslips Hospitality Action - 24/7 Employee Assistance Programme Five Year Club with additional benefits Online Learning Platform Cycle to Work Scheme

If you are a committed team player with passion and enthusiasm to create excellent memorable experiences for our customers, we would love to receive your application.

Job Type: Permanent

Pay: 24,765.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On-site gym On-site parking
Work Location: In person

Application deadline: 07/07/2025
Reference ID: R0625